IT Asset & Configuration Manager (12 month FTC)

Recruiter
Clifford Chance
Location
South East England
Salary
Competitive
Posted
19 Jul 2017
Expires
16 Aug 2017
Contract Type
Contract
Job Details

This is a multi-faceted role, primarily concerned with ensuring that the hardware and software assets required to deliver IT Services are properly controlled and managed, providing accurate and reliable information about those assets when and where needed.

The post-holder will be responsible for software and hardware assets on the Clifford Chance estate, ensuring that local support teams adhere to policy and process and that the worth of Clifford Chance's assets are fully realised across the lifecycle. The post-holder will be considered the subject matter expert for all asset related enquiries, tactically using third parties for support where pertinent. The role is based within the Service Management team, which is responsible for Service Design, Transition and Delivery, including; Incident, Problem, Change, Release, Asset and Configuration Management of the global IT environment.

The team makes best use of the lower cost locations available to the IT Operation (including offshore and outsourced Service Providers, where appropriate).

Key Responsibilities

Work with key stakeholders across IT Operations and the business to review, improve and implement asset related policies and processes to ensure that they effectively and pragmatically support the demands of the firm;

Provide advice and guidance to Project and Operational teams on matters relating to licensing, including but not limited to; identification of cost savings through alternative licensing strategies, licence interpretation and implementation, and best practice guidance;

Run scheduled reviews of the IT estate including co-ordinating hardware audit activities across all offices, run true-up exercises for Tier 1 Vendors, namely Microsoft and Adobe, as well unscheduled Vendor audits;

Ensure compliance with existing hardware and software contracts and assist with the negotiation and optimisation of new contracts, working with internal and external service providers and Large Account Resellers as required

Manage and provide support to the offshore software licensing team and act as a point of escalation;

Work across IT Operations to identify, control, record, report, audit and verify Service Asset and Configuration Management (SACM) assets, including versions, baselines, constituent components, their attributes and relationships;

Contributing to the aims and success of the IT Service Management roadmap, ensuring continual improvement of all processes as the IT organisation develops and evolves.

Skills and Qualifications

Extensive experience of Software Asset Management and supporting processes and procedures, working alongside a Large Account Reseller and/or major software suppliers to ensure efficient, effective and economic suitability. For example:

Experience of 'True Up' activities for Tier 1 Vendors;
Promoting and communicating the importance of Software Asset Management up to CIO level;
Responding to external audit requests;
Adherence to legal entitlements of use, identifying and resolving issues;
Knowledge transfer to operational teams;
The protection and control of those licenses throughout their lifecycle;

Demonstrable experience of successfully managing hardware and software assets with a financial value, ensuring assets are identified, recorded and audited with clear understanding and transparency around purchase costs and depreciation models. For example:

Working with local teams to ensure the capture, monitoring and reporting of hardware assets throughout their lifecycle;
Reviewing asset data to identify discrepancies and variances in conjunction with supporting datasets;
Ensuring adherence to environmental, security and data protection standards and regulation/legislation.

Experience of creating and managing a Configuration Management System - experience of Configuration Management within ServiceNow is desirable;

First-class relationship skills, confidence in communicating at all levels globally in IT Operations, Practice Areas and Business Services (including Global Programme Group and IT Architecture) - in verbal and written format

Excellent service focus, with a demonstrable ability to effect positive change in a global IT organisation.

Professional Expertise

Qualifications

The post-holder should be qualified to minimum of ITIL Foundation (v3) level;

Ideally possess Software Asset Management qualifications; and

Educated to degree level

Written and Verbal Communications

Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services.

Excellent verbal and interpersonal communications skills - some form of customer-facing interaction or consulting experience is a plus.

Company Summary

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

Alongside world-class legal careers, Clifford Chance offers excellent opportunities in the support functions that underpin its business operations. By joining us in business services, you will help us to innovate in the way we deliver our services and enable us to run a successful multinational business that never stands still. Business services are integral to the running of the firm and are critical to its success.

Information for Recruitment Agencies

Clifford Chance endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Clifford Chance operates within a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities

It is the Firm's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Firm will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

The Firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Firm is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.