Centre PA / Office Manager

Porsche Retail Group
£32k - 36k per year + Exc Bens
19 Jul 2017
17 Aug 2017
Hot Recruitment
Contract Type
Full Time

Porsche Retail Group Ltd are seeking an experienced PA / Office Manager for their prestigious West London Centre - giving the successful candidate the opportunity to work directly for one of world’s most iconic brands.

The Role
As Centre PA / Office Manager you will:

•    Provide an efficient and effective administration support service to the management team, to support business decision making to improve Centre performance.
•    Ensure compliance with Company, legal and brand operating guidelines to support the smooth running of the business.
•    Manage the Centre’s Customer data and marketing event activities, whilst ensuring the data collated is collected, maintained and stored in a legal, compliant and ethical manner.
•    Be responsible for customer relations at the Centre, including the day to day operation of the reception team to ensure exemplary customer service standards at all times, in person, by phone or by e-mail.

Administration Responsibilities:
•    Manage and be responsible for relevant sections of the Porsche Cars GB Operating Guidelines document.
•    Assist the management team in ensuring the Centre overall is compliant with Operating Guidelines together with managing all facility issues.
•    Ensure the Company process for all starters and leavers is followed and that all new starter/leaver paperwork is completed correctly for the HR Department.
•    Support management in formal and informal meetings with employees as required ensuring strict confidentiality is maintained at all times.
•    Record and maintain Centre attendance register for timely monthly submission to the Human Resources Team for payroll processing.
•    Maintain employee training records and files confidentially.
•    Prepare correspondence for managers including presentations, letters, reports and memorandums.
•    Support the management team in the preparation for Management Performance Reviews and any other meetings, audits or business initiatives as required.
•    Manage and respond to Centre Principal’s communications and diary management.
•    Schedule internal and external meetings
•    Make travel and accommodation arrangements as appropriate
•    Manage and co-ordinate all Centre’s social  activities within budget
•    Ordering of all corporate and Centre stationery and Centre consumables within budget

Marketing and Events Responsibilities
•    Plan and organise local Centre marketing activities, both on and offsite
•    Attendance at monthly Group marketing meetings
•    Make recommendations to the management team based on the Centre’s data.
•    Assist with and maintain the Centre marketing plan

Customer Relations Responsibilities:
•    Manage the day to day operation of the reception team including staff motivation and development, conducting the team reviews and appraisals, holidays and rota’s etc.
•    Manage the reception team effectively to ensure that they provide the highest levels of customer service which would be measured by external and internal feedback.
•    Ensure that all customers are greeted in a friendly and professional manner and the necessary details are captured and provided to the relevant department, in line with Mystery Shop requirements.
•    Manage Customer Queries and complaints quickly and efficiently to enhance external relationships.  
•    Arrange any temporary/internal cover if needed for the reception or admin teams.

Hours & Salary
In the role of Centre PA / Office Manager you will work 45 hours per week, Monday to Friday 8am to 6pm and there is a salary on offer of up to £32,000 depending on experience plus a host of benefits including:

•     £4000 bonus opportunity
•     25 days holiday per year plus bank holidays
•     Private Medical
•     Option of a VW Vehicle at preferential rates
•     DC Pension Scheme
•     Life Assurance

How to Apply
Hot Recruitment Consultants t/a eRecruitSmart are the retained consultancy for Porsche Centre.  Please note that in accordance with our recruitment and consultancy processes, we may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.  
We look forward to hearing from you!

Administrator, administration, clerical, office, PA, secretarial,