Litigation Support Officer/Specialist - 9 month FTC

Allen & Overy LLP
South East England
21 Jul 2017
18 Aug 2017
Contract Type
Job description

The Litigation Support Officer/Specialist is responsible for providing technical Litigation Support and facilitating e-Disclosure best practice - in accordance with the Electronic Discovery Reference Model and CPR - to the global Litigation practice (Europe and ad hoc AsiaPac).

They are responsible for the on-going functional operation of A&O's global document review platform, Ringtail 'Caseroom' and work streams, whether: linear review; offshore review; advanced technology application (such as clustering) and technology assisted review.

Role purpose

To act as a key point of contact for the Business and IT, working alongside the Litigation Support team(s) - including Litigation Paralegals - in providing document management solutions in an efficient, user-friendly environment, whereby A&O's Ringtail 'Caseroom' offers collaborative case management and review functionality to the Litigation department, Clients and other departmental A&O users. Facilitate and support document review in alternative review platforms on request: Relativity, Clearwell, DocuMatrix, Xerox Omnix etc.


Facilitate/implement high standard 'document management' and eDisclosure practice respective of EDRM lifecycle and A&O's overarching 'Suite of Options'/'Advanced Delivery' on multiple concurrent matters for the Litigation global network, handling ad hoc requests from Corporate, Competition, ICM et al.;
Good working knowledge of the EDRM, CPR PD31B and appreciation of: data identification, preservation, collection, scoping and investigation, review, production;
Meeting high level service expectations whilst fostering lawyer and client relationships with respect to Litigation Support globally.
Highly proficient technical administrator of the document review platform, Ringtail v8.4;
Advanced experience of Microsoft Access and .mdb troubleshooting and manipulation;
Responsible for taking receipt/QC of client processed data and loading to Ringtail;
Experience of 'small time' basic in-house processing tools (eDiscovery Tools);
Instruct third party vendors regarding electronic processing (incl. hard copy scan>e-processing) of client data to standard A&O 'Ringtail' specifications. Ability to ably deviate from the standard, requesting mdb extras for additional review functionality (reconcile audio file metadata/recreate client database logs).
Recommend preferred collection formats at source pursuant to streamlined workflow; adapt practices to working with new data forms, agreeing timescales for delivery/receipt and workflow vs. production deadlines
Provide best practice and guidance to lawyers and paralegals on methods of collection/collation and data manipulation impact (deletion/merge/re-processing);
Assist client/lawyers in expediting data transfer utilising media devices/SFTP including data logging;
Basic analysis and interrogation of client datasets, documenting bespoke directory structures/metadata; draft detailed instructions on reconciliation of fragmented source datasets for third party vendors, facilitating optimum processing standards aiding to contextual legal review.
Advise on production/disclosure criteria (plus timeframes) and exchange re: document lists and loadfile exchange protocol of documents.
Liaise with third party vendors re: alternative platform loadfile specifications and conversion.
Provide for daily administrative system support including: internal/external user access; security permissions; review template creation; level management; UI configuration; application of search logic; binder collections for legal review; aid construction of native and/or tiff productions for disclosure; license management.
Submit 'Cost Recovery' to Finance of client-circulated hardware to department budget codes (RSA tokens/HDD/USB);
Provide user training sessions to paralegals, trainees, NQ, lateral hires and Partners on electronic processing and document review. Run bespoke user sessions for Counsel/Chambers, clients, LPOs in respect of document review and coding rules.
Continuously give consideration to electronic data processing options (deduplication, prioritised custodians, pre-filtering, email threading, foreign lang. recognition et al.) with delivery timelines, escalating concerns to Litigation Support Mgrs.
Provide LPOs guidance on document 'Review Workflow', issue coding template requests via matter briefing and implement structured sampling of LPO work product using LSC (Belfast - Legal Services Centre).
Act as a point of contact on system queries for lawyers/clients;
Ad hoc coordination of alternative legal/IT teams and technology resources (internal and external) with respect to document review.
Escalate hardware/software issues/inefficiencies to Litigation Support Mgrs/IT Desks/FTI Consulting;
Escalate business critical issues to Litigation Support Mgrs/Web Support;
Monitor system usage, Agent data capacity and implement quarterly archives;
Regular system license 'house-keeping';
Basic usage of 'Collaborate' datarooms, a HighQ product.
Revise/update/amend, A&O 'Electronic Data Processing Specifications' and metadata delivery standards with Litigation Support Mgr;
Review available Ringtail upgrades/point release notes;
Assist with the implementation of software/hardware, upgrades/point releases;
Participate in on-going collaborative projects producing best practice guidelines and documentation for workflow, educational, Litigation Support process.
Keep abreast new data formats, liaise with client IT teams to determine best means of collection, metadata supply and instruct vendors on innovative processing specifications aiding review, production (examples incl. - MS Express eml., Bloomberg IM, Bloomberg Chat, Bloomberg Email, Reuters IM, Audio (direct handsets, client-specific internal comms systems, trader turrets (IQMX, Enterprise, NICE))
Attend external annual eDisclosure conferences on industry practices.

Key requirements

Strong organisational skills, with ability to prioritise and multi-task;
High attention to detail, working methodically and conducting high level QC;
High IT literacy skills - notably Access, Excel;
Good level of numeracy;
Excellent team working skills and ably work efficiently/accurately under pressure.
Ability to take ownership of team/individual tasks and pursue through to completion with initiative/enthusiasm;
Excellent communication skills, written and oral; communicate technical language in lay terms effectively;
Excellent project management and IT project delivery skills;
Good time management;
Excellent presentation skills;
Flexibility on occasion to work beyond office hours.
Ability to deal with people from all levels;
Promote and portray Litigation Support/Ringtail 'Caseroom' and associated practices in a positive manner;
Thorough knowledge/experience of eDisclosure working practices (IT, Litigation, Litigation Support - law firm or vendor);
Bachelor's degree in Computer Science/Law advantageous.
Experience and expertise in dealing with data management and data analytics in tight timeframes in a major law firm setting.

Open Date: 14/07/2017
Closing Date: 13/08/2017
Salary: Competitive
Location: London

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