Service Manager (Customer Service, Team) MEAR51667

Enfield (City/Town), London (Greater)
21 Jul 2017
17 Aug 2017
Contract Type
Full Time

Service Manager (Customer Service, Team) MEAR51667



Here at Mears Group our vision is to make a positive difference to the communities we serve.

Mears Housing Management is a fast-growing business within the Group and currently manages over 10,500 units across the UK.  Part of MHM, Mears 24/7 is a specialist contact centre dedicated to serving the housing maintenance and care and support sectors.

We are now seeking to recruit a Service Manager to join us at our office in Enfield. 

Within this role, you will assist the Operations Manager to deliver and manage, high quality, customer focused, 24/7 housing management and repairs service.

You will provide leadership, vision and managerial support to MHM Contact Centre and support staff and will maintain MHM targets and service specification to maximize the effective and cost-efficient use of both Contact Centre technology and Housing Repairs specific technology.

In order to be successful in this role, it is essential that you have substantial experience of managing a team of 10 or more people along with proven experience in the management of successful operating plans, customer service standards and resource plans / training plans.

With Call Centre management experience of at least two years in a complex multi customer environment, you should also have considerable experience of using windows based technology.

Knowledge and use of Prairiefyre Call Management Software, including wallboard manipulation and set up will also be required and you should have proven knowledge and understanding of managing non-monetary/financial staff incentive programmes.  Familiarity of working within lettings or short term tenancy management is also important.

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.