Store Manager - Luxury Cosmetic Retail

Centre People
28000.00 GBP Annual
21 Jul 2017
18 Aug 2017
Contract Type

A leading eco-friendly, organic cosmetics company are looking for a store manager to manage their soon-to-open new store in Central London.

They require someone with luxury retail experience, ideally for a brand such as Shiseido, Clinique, Decleor, Clarins, Shu Uemura, Bobbi Brown, Chanel, SpaceNK etc

Core duties

  • Managing employees at store locations
  • Increasing sales by: communicating with clients and account holders, training staff, developing the store experience to its best advantage and maximising the efficiency of the store's operation
  • Assume responsibility for developing UK business whilst managing a team of retail sales professionals ensuring targets are met and reporting on the profit of the store and whether it is reaching financial goals
  • Interpreting trends and forecasting future sales
  • Assisting Senior Management identify alternative sales opportunities
  • Scheduling employees to cover all hours of operation without scheduling overtime unless it is completely necessary
  • Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email
  • Ordering stock and making sure items are on the shelves and displayed attractively
  • Conducting inventory and investigating possible causes for discrepancies
  • Participating in the hiring process for new employees including interviewing, recommending the best candidates, and training new employees
  • Resolving conflicts between staff members as well as between staff and customers
  • Complying with regulations on store operations
  • Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values
  • Sharing product knowledge with customers and with store's team members
  • Delegating tasks to staff such as cleaning, stocking, customer support, or working the cash register
  • Calling existing customers and large account holders to encourage continuing sales
  • Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company
  • Training, developing, mentoring and motivating Retail Sales Assistants to maximise in-store sales

Ideal candidate:

  • 4+ years' retail experience including 2+ years in a managerial role for a luxury healthcare brand/ store such as Shiseido, Clinique, Decleor, Clarins, Shu Uemura, Bobbi Brown, Chanel, SpaceNK etc
  • Passion for beauty and skincare
  • Strong ability in the following areas: management, leadership, sales, positive attitude, delegating, scheduling, interviewing, hiring, training, risk assessment, quality control, finance, product knowledge, customer service, regulations, reporting, inventory, communication.
  • In-depth understanding of in-store retail in the skin care and cosmetics market
  • Ideally existing business relationships with retailers based in the UK and Europe

If your application is successful, you will be contacted within two working days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.