Customer Retention Manager

Recruiter
Intelligent People Ltd
Location
Berkshire
Salary
70000.00 GBP Annual + GBP50000 - GBP65000 per annum + bonus + benefits
Posted
23 Jul 2017
Expires
19 Aug 2017
Sector
Sales
Contract Type
Permanent
A Customer Retention Manager / Retention Marketing Manager / Subscriptions Marketing Manager needed by leading multichannel consumer communications & data provider.

The Customer Retention Manager / Retention Marketing Manager / Subscriptions Marketing Manager create and implement customer contact initiatives and strategies, increasing engagement and adding value to their PAYG or Contract customer base.

The Customer Retention Manager / Retention Marketing Manager / Subscriptions Marketing Manager will:
*Analyse the existing customer trends using pivot tables, research, channel feedback
*Be able to use segmentation & propensity models to define targeted top-up and churn reduction initiatives
*Understand and build contact plans around trigger points and market trends
*Define & deliver initiatives based upon strong commercial foundations
*Be a cross functional leader able to engage across disciplines and at all levels within the company

The Customer Retention Manager / Retention Marketing Manager / Subscriptions Marketing Manager must have:
*Experience developing business cases and a background in commercially based roles
*Knowledge of subscription products and services - essential.
*Be highly analytical
*Have great influencing and collaboration skills
*Be business focussed
*Have an entrepreneurial attitude
*Be an advance Excel user

This is an excellent opportunity for the Customer Retention Manager / Retention Marketing Manager / Subscriptions Marketing Manager to progress their career exponentially within this fast evolving and hugely successful eCommerce business.

Intelligent People is a specialist Customer Retention Manager recruitment agency.

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