Credit Controller

Gowling WLG
South East England
25 Jul 2017
15 Aug 2017
Contract Type
About Gowling WLG

Gowling WLG is an international law firm created by Gowlings, a leading Canadian law firm, and Wragge Lawrence Graham & Co (WLG), a leading UK-based international law firm. We built Gowling WLG to provide clients with legal services at home and around the world, and to help you succeed no matter how challenging the circumstances.

Gowling WLG clients have access to in-depth expertise in key global sectors along with a top-tier suite of legal services. With more than 1,400 legal professionals across offices in 18 cities worldwide and specialised expertise in countries around the globe, we're positioned to help clients rise to the challenges they face - both today and tomorrow.

Main Purpose of the Job

This is an opportunity to join the credit control team in London, to manage, co-ordinate and maximise the collection of debt for a section of the client ledger in a timely fashion and minimise the risk of non-payment, whilst maintaining the firms' client service delivery levels and high professional standards

Main Duties and Responsibilities

The Credit Controller will work with the London Credit Control team, taking responsibility for the credit control of their own ledger across the firm's practice groups. The position will report into the Credit Control Team Leader.

Duties and responsibilities include, but are not limited to:

Chasing outstanding debts for Practice Groups by telephone and email;
Recording chase history and agreed payment timescales on the system;
Proactively resolving and monitoring any queries raised;
Liaising with partners and associates on all debts, including conducting face-to-face meetings;
Analysing, monitoring and reducing 90+ debt;
Checking incoming funds on bank account;
Responding to correspondence from clients;
Electronic filing;
Adhering to and following guidelines set out in the Credit Control Procedures Manual;
Undertaking ad hoc projects as directed; and
Assisting the Credit Control Team Leader where necessary.

Key skills and experience

Minimum of five GCSE's at grade C or higher, ideally with grade B or higher in Mathematics.
Preferably at least 2 years credit control experience (experience of working in a professional services environment is essential).
Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
Ability to conduct face to face and telephone debt reviews with partners and fee earners.
Experience of dealing with international clients is desirable.
Strong analytical and negotiation skills to help resolve queries.
Significant experience of account reconciliation.
Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
Competent in the use of MS Office, including experience of Microsoft Excel and Word.
Excellent written and verbal communication skills with the ability to communicate at all levels.
To have a flexible and proactive approach to debt collection.
To be driven and motivated about the role and keen to contribute to the team.
To be flexible and adapt quickly to a changing environment.
To have the ability to work to given timeframes and anticipate likely workflows.
To have attention to detail and consistently produce high quality work.

Equal Opportunities

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion, caste or belief, age, disability, gender, gender identity, gender reassignment, sexual orientation, marriage and civil partnerships, surrogacy, adoption and parental rights. This also includes any incidents of perceptive or associative discrimination and harassment.