Entry Level Data Centre Engineer

5 days left

Recruiter
Clearwater People Solutions Ltd
Location
Maidenhead
Salary
Competitive
Posted
26 Jul 2017
Expires
23 Aug 2017
Contract Type
Permanent
Hours
Full Time

Our client are currently seeking an entry level Data Centre Technician to join the team on a permanent basis. The successful candidate will have a real passion for IT and be looking to carve out a successful career in this space. The successful candidate will have all the training required and get involved in the following: -

  • Ability to work 12 hour shifts within a 24x7 shift pattern - 4 on and 4 off.
  • Work as part of the support service team to ensure we meet our SLA targets
  • Liaise with internal/external customers to understand technical requirements and resolve issues as quickly as possible and with minimum customer impact
  • Provide on-call support for hosting systems as required
  • Resolving customer routine issues via ticket/telephone and escalating support requests whenever necessary
  • Adherence to Data Centre operational processes

Key Features of the Role:

  • Provide 1st/2nd line support for hosting brands
  • Day to day customer communication via telephone, ticketing system, direct email and face to face
  • Supporting clients across various iomart brands all around the UK
  • Troubleshooting Shared Windows Hosting
  • Domain management
  • Monitoring networks and servers
  • Adherence to Datacentre operational processes
  • Managing tasks in the DC and liaising with NOC technicians to troubleshoot physical issues

The successful candidate must have exceptional customer service skills.

Salary: - GBP20,500 with quarterly pay reviews

Location: Maidenhead (plenty of parking onsite and a 20 min walk from the train station)

Please send your details through to for more info

. Date posted: 25/07/2017