Customer Accounts Advisor - Temporary

Recruiter
Lloyd Recruitment Reigate
Location
Redhill
Salary
£12.50 per hour
Posted
27 Jul 2017
Expires
14 Aug 2017
Customer Accounts Advisor - Temporary Salary: £12.50 per hour Location: Redhill Hours: Monday to Friday (8.15-4.30 with a 1 hour lunch break) Lloyd Recruitment are seeking Customer Accounts Advisors to ensure that all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. To provide a high standard of service to the client and promote maximum recoveries through effective account management. To support the Customer Accounts Team and Supervisor when required to do so. Main duties include: - Management of customer accounts, ensuring arrears management complies with all regulatory and collections policy. - Liaise with internal departments and external third parties e.g. Citizens Advice Bureaus, customer guarantor etc. to ensure repayment of arrears. - Achieve set targets and work as part of the team to fulfil client service level agreements and key performance indicators. - Help prepare monthly MI and statistics. - To assist in General Collections and General Administration. - Manage all queries and complaints. - Ensure accounts have been fully worked in line with general collections and End of Contract procedure prior to transfer to Recoveries. - Ensure all formal policies and principles are respected at all times. - Ensure that any operational issues/failings are reported immediately. - To work within targets and objectives set by the Customer Accounts Supervisor. The ideal candidate: - Computer literacy - proficient in Word, Excel and keyboard skills - Numerate to an GCSE level or equivalent - Understanding of the general collections and end of contract process and associated charging methods - Previous collections or customer services experience - Customer service or collections background. Due to the high level of applications received by Lloyd Recruitment Services Ltd, we are unfortunately only able to contact shortlisted applicants

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