Customer Service Manager

Recruiter
Matched Ltd
Location
Haslemere
Salary
36000.00 GBP Annual
Posted
29 Jul 2017
Expires
26 Aug 2017
Contract Type
Freelance

Customer Services Manager, Haslemere - cGBP36,000 plus bonus

Our client, a dynamic and market leading organisation based in Haslemere, is seeking a Customer Service Manager to join their expanding team. The successful Customer Service Manager will enjoy a high degree of autonomy within agreed business performance requirements and will lead a busy 10 strong customer service team to provide support to trade and consumer customers.

The customer service team physically manages order receipt and processing using a state of the art online system which also customers to track their orders.

Key Responsibilities
To lead and motivate the team to deliver consistent first-class customer service and manage the productivity of administration processing.

Duties of the Customer Service Manager include:

  • Monitor staff's performance levels and motivate and inspire the team.
  • Manage the team resources to ensure weekly processing is handled efficiently and to agreed performance metrics
  • Handle and respond to escalated customer complaints.
  • Implement processes to set targets and measure customer and consumer satisfaction - handling and monitoring the company's internet customer ratings.
  • Maintain existing and develop new, innovative processes to improve customer and consumer satisfaction.

Profile
The ideal Customer Service Manager will possess:

  • Genuine enthusiasm for customer focus plus experience of team management and driving improvements.
  • Experience of leading a team within a Customer Service Department.
  • Ability to multi-task effectively and remain calm under pressure.
  • Ambition
  • Great attention to detail
  • Ability to develop the team
  • Positive, "can-do" attitude
  • Highly computer literate - CRM knowledge and MS Office Suite

Salary & Benefits

cGBP36,000 plus Performance Related Bonus
09:00 - 17:30 Monday to Friday
25 days holiday plus BHs
Pension
Parking

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