Customer Services Manager - Exciting rapid growth business! Excellent

Recruiter
Harvey John
Location
West Sussex
Salary
Competitive
Posted
29 Jul 2017
Expires
26 Aug 2017
Contract Type
Freelance

Customer Services Manager

Permanent, Full Time

Littlehampton, West Sussex

Salary circa GBP23,000-28,000 per annum + bonus scheme

Flourishing, entrepreneurial business based in Littlehampton is currently seeking a confident and motivated individual to take on the newly created role of Customer Services Manager. This individual will supervise 2 staff and oversee all the organisation's daily customer service requirements. The role would suit someone who is motivated by success in customer service, appreciates the value of it to a business, and who has an excellent work ethic.

This individual will be given the opportunity to enter a thriving and rapidly growing business with far reaching aspirations for development in the forthcoming years. They will be rewarded with opportunities for promotion and a monthly bonus scheme.

Key responsibilities:

  • Management of customer service, issue escalation and resolution.
  • Management of customer feedback.
  • Management of brand and online perception.
  • Management of stock levels and rotation to suit demand.
  • Keeping customer services employees motivated and organising appropriate training.Overseeing daily order workflow for team. Team development, appraisals and recruitment.
  • Developmentof staff KPI controls for response time and response satisfaction.
  • Using reporting systems to analyse the customer service that department is providing.
  • Working alongside Operations to identify customer service issues with the overall goal of reducing customer contact as far aspossible.
  • Overseeing any in-bound sales enquiries from customers.

The position will suit an experienced customer services professional with a hard working attitude who has helped supervise staff in the past. This is an excellent opportunity offering an exciting role with stability in an extremely friendly and engaging working environment.