6 days left

Kier Group
28 Jul 2017
25 Aug 2017
Contract Type

Key Responsibilities:

  • Schedule, prioritise and allocate workload to achieve service delivery of engineering resource and subcontractor base
  • Responsible for delivery of services in line with contract KPI's/SLA's
  • Through the utilisation of business IT systems review, audit electronic/paper records to ensure accuracy in real time
  • Good general housekeeping of contract/s eg closing down of jobs, ensuring process calls is updated regularly, review and update work in progress on a regular basis
  • Good communication skills via phone, e-mail, FAX and internet interfaces
  • Deal courteously with clients, customers and the general public to maintain and enhance the reputation of Kier
  • Maintain and improve effective working relationships with colleagues, clients, customers and work as part of a team
  • Professional in appearance
  • Flexible in attitude and aptitude
  • Attendance at regular meetings with both management and client
  • Ensure all monthly reports and forms are completed and forwarded to appropriate departments and clients
  • Responsible for developing client relationships to ensure retention of contract and future opportunities
  • Responsibility for contract/s in relation to performance both financially and in line contract requirements
  • Organise a team of mobile/static workforce including administration and subcontractor management
  • Ensure clear communication with workforce, customers, line management, office support staff, subcontractors and third party suppliers
  • Provide technical assistance and admin support to the client and support staff
  • Responsible for delivery of services in line with contract KPI's/SLA's
  • Arrange for the supply of additional/remedial works as required in an efficient, profitable and safe manner
  • Identify training needs within team
  • Continually demonstrate an understanding and commitment to customer care