Payroll Administrator - 3 Month FTC

31 Jul 2017
16 Aug 2017
Contract Type

Duration-3 month Contract

Job Summary:

The Administrator, under the management of a Team Supervisor, will be responsible for administering a portfolio of Auto Enrolment Qualifying Schemes, with the specific requirement to the production and deployment of the payroll/provider reports and the Client Auto Enrolment communications. Additionally, they will support the Sales, Client Relationship Managers, Implementation and Customer Contact Centre in delivery a high standard of customer service.

Main Responsibilities & Accountabilities:

* Administer a portfolio of Auto Enrolment Clients via the BenPal System with specific attention to the production of the Payroll and Provider Reports.
* Manage own workload to ensure service delivery is in accordance with the Pension Regulator - Workplace Pensions Reform guidance, Service Level Agreements, EBS standards and policies and procedures.
* Assist the Data Analysts in managing data (inbound and outbound) and to complete verification requirements in order to for BenPal to produce the Payroll, Provider and AE member communications.
* Work with the BenPal Communications and Document Production team to create the AE member communication templates.
* Work with the Data Analyst to produce the Streamserve file and forward to the Document Production Team for deployment of the member communication.
* Work with the Team Supervisor and colleagues to perform quality controls checks on Payroll and Provider reports and AE member communications.
* Work with the Implementation Team to understand client handover requirements.
* Assist the Sales, Client Relationship Managers, Specialists and Finance Department to deliver a high standard of customer service for client retention.
* Assist the Team Supervisor with the review and resolution of client issues/complaints.
* Build relationship with Clients to support them in understanding and processing their payroll.
* Assist the Client in understanding BenPal system and the work with them to resolve queries and concerns, with specific attention to those relating to Payroll and Provider reports.
* Work with the Client Contact Centre to address member queries or concerns.
* Manage expectations of all interested parties, keeping Clients, Team Supervisor, CRMs and Specialists informed of progress as appropriate
* Assist clients with queries and liaise with providers on their behalf, keeping the clients informed of progress.
* Assist with the production of Management Information/Governance data.
* Participate in team meetings and undertake projects on behalf of Management where necessary.

Experience, Capabilities & Education Requirements


* General administration experience
* Strong attention to detail and accuracy
* Excellent written and verbal communication skills and the ability and desire to develop close relationships with clients and providers.
* Good organisational and time management skills
* Able to work within a team and make a positive contribution
* Able to work well independently, take responsibility for own work and follow through to completion
* Competent in use of Microsoft Office, including Word, Excel and Outlook at Foundation level or above
* Problem solving and decision making


* Industry administration experience (Auto Enrolment)
* Data processing and payroll production
* Recognised Industry qualification
* Employee Benefits or product specific knowledge
* Able to work under pressure
* Financial Conduct Authority awareness
* Use of Avelo/1st Adviser Office, SharePoint, BizFlow
* Use of online/offline/Flex/Employee Benefit

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