Payroll Specialist

01 Aug 2017
15 Aug 2017
Contract Type
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you&rsquore looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.

Due to expansion of the team, we are looking for a new Payroll Specialist to join our team based in Fleet. This is a unique opportunity to join our Payroll team. We are looking for strong Payroll skills, managing the process and looking after a number of clients and with experience of working in a client focused Payroll environment, this role offers outstanding career development and the opportunity to build on your existing Payroll knowledge

Key Responsibilities

To own, take responsibility and be accountable for an allocation of clients ensuring service excellence at all times &ndash ensuring accuracy and on time service delivery.  To be a dedicated point of contact for a client allocation providing clients and colleagues with support on payroll and payroll system issues. 


Review, develop and manage client accounts to enhance service delivery and increase business revenue.  To mentor, coach and develop colleagues in order to ensure operational efficiency at all times.  Identify improvements, contribute ideas and optimise service for your clients meeting individual, departmental and business objectives. To directly contribute towards the achievement of the divisional objectives. 
To deliver excellent service to internal and external clients, possessing the required account and payroll knowledge to fully support them.
To be a &lsquogo to&rsquo subject matter expert for specific payroll advice and guidance.
To communicate with clients in a professional, effective, polite manner and resolve any queries in a timely manner.
Use the Client Management System to record details of all client contact telephone, email or client visits.
Complete Clients' payroll instructions in the appropriate priority order, taking into account special instructions agreed with the client.
Possess full awareness of specific client requirements and ensure these are documented within the payroll system.
Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Payroll Instructions, Procedures, Training notes  and Quality procedures as appropriate.
Complete administrative tasks fully and accurately to meet required standards and work procedures.
To ensure that Company policies and procedures are followed adopting professionalism at all times
Conduct account client reviews in person, either at client site or Moorepay to review payroll service, parameters and Service Level Agreements. Attend pre-sale meetings to support Sales when required.
Represent the division in seasonal event projects, cascading information in a structured agreed format
Be a team and department contact / resource for knowledge in SMP, Pensions, and complex payroll issues.
Identify and step in when appropriate to take responsibility of monitoring a  team/tier and the appropriate workflow
To demonstrate competence in processing/checking a Tier 1 or complex payroll accurately.
To own or participate in projects aligned to delivering our departmental or business objectives

About Moorepay

Moorepay is a division of NGAHR. Moorepay have been supporting businesses with their people processes since 1966, offering Payroll, HR and Compliance Solutions. These solutions are designed to help you manage your people and their needs - from recruitment and paying them to complying with the latest legislation.

Producing millions of payslips every year and offering round-the-clock professional advice, thousands of organisations rely on our experience and expertise to make sure their Payroll, HR and Compliance needs are met on time, every time.

Moorepay is a trusted partner to many over 8500 small to medium enterprise customers throughout the British Isles.


Skills & Experience required:

Payroll Specialist Essential

You have:

Experience in payroll service provision, Microsoft Word and Excel. Extensive experience of all levels of Payroll/Pension legislation.
Possess excellent written and verbal communication skills
Payroll Specialist Desirable
Previous experience of working in an outsourced environment.
CIPP Diploma

Key Competencies

Be Accountable
Solve Problems
Take Ownership
Be Client Centric
Be Effective 

Our Values

One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.


At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.
We take pride in the commitment and professional excellence of our people the innovation we bring to our business and our unrelenting focus on helping our clients achieve their goals.

When you join NGA, you open up a World of Opportunity &mdash to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world.
A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.

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