HR Operations Specialist
Do you have what it takes to join a professional, forward thinking, creative People Team, who are at the core of almost everything that Causeway does? We're looking for an HR Operations Specialist to help run and deliver the operational side of everything we do. Purpose Summary Take full responsibility for all HR operational activities at a meticulously high standard and ensure delivery of an outstanding employee experience. The key areas of responsibility for the HR Operations Specialist include: - Operations - Systems and processes - Risk and compliance Skills, Experience and Qualifications Essential Skills - Previous experience of working within a busy HR or Payroll Team in an operational capacity - A good knowledge of MS Office applications, including Outlook - Previous experience of working with an HR IS (preferably Octopus) - A calm, friendly and professional manner. A sense of humour will also help Desirable Skills - Previous experience of working with Agile methodology / processes - Degree level education or equivalent, and ideally an HR qualification Competencies - Obsessive attention to detail and persistence in ensuring that tasks are completed thoroughly and accurately; - Able to plan and deliver a varied and busy workload through good time management and prioritisation, self-organisation and remaining calm and objective under pressure; - Able to communicate well and build positive relationships; - Flexible - willing to 'muck in' where needed, come up with fresh ideas and embrace change; - High standard of personal presentation and conduct, including integrity, confidentiality and sensitivity, and a strong commitment to representing the People Team professionally. Principal Responsibilities HR Operations - Manage the new starter process including pre-employment screening, processing incoming documentation, new desk set-ups, welcome packs and creating / monitoring induction plans; - Track the progress of all new starters through their probationary periods, ensuring that induction plans are being followed, review meetings are happening and any problems are flagged quickly; - Monitor the People Team mailboxes (HR, Absence, Wellness and Recruitment), ensuring that queries are responded to by the appropriate team members and requests are not overlooked; - Process training requests by ensuring that application forms are completed, correct authorisation is obtained, courses are booked and feedback forms are submitted; - Provide references for former employees and standard responses / information / letters for current employees; - Manage the leaver process including calculating holiday balances, issuing leaver letters, updating records, sending notifications, checking forms and assisting with exit interviews. - Support the people team with various ad-hoc projects and promotional activities including co-ordinating regular internal employee events such as Wellness days. Systems and Processes - Take full responsibility for the HR records (electronic and paper files) and all people-related documentation, ensuring that everything is kept complete, accurate and up to date at all times; - Monitor the KPI metrics for HR service delivery and recommend any potential improvements to reduce risk, improve efficiency and provide a continuously outstanding employee experience; - Provide regular MI reports to help the People Team consider key workforce data and analyse emerging trends which may require strategic or operational adjustments; - Create and co-ordinate internal surveys on behalf of the People Team to obtain employee feedback when required. Risk and Compliance - Support the team in managing risk and compliance requirements to ensure that DPA, ISO, BCP and audit requirements are all met; - Manage daily (electronic) absence requests ensuring that all requests meet policy / process requirements, escalating promptly if there are queries / issues; - Monitor weekly timekeeping reports from Bangalore office to ensure the requirements around minimum hours and start/finish times are being met, escalating promptly if there are issues; - Provide support and assistance in employee relations cases when required by taking accurate meeting notes, compiling records and assisting with process requirements; - Any other duties that may reasonably be required from time to time.