Customer Service/Help Desk Co-ordinator

Serco Leisure
02 Aug 2017
13 Aug 2017
Contract Type
Customer Service/Help Desk Co-ordinatorBased: Newham University HospitalHours: 37.5 per weekRate of Pay GBP9.75This is a 24/7 service, shifts will be worked on a rotational basis, including nights and weekends. About:Serco Group plc is an international services company delivering essential services for the public sector. Our highly successful Health business work in partnership with the BARTS NHS Trust providing a range of support services including the management and co-ordination of vital patient transport services across the BARTS hospitals in East London. The Role:For this busy and demanding role we are looking for a number of Customer Service / helpdesk Co-ordinators to deliver a professional and customer focused helpdesk for all facilities management service requests across a number of hospitals, which comprise this contract for the prestigious BARTS NHS Trust situated in East London.The team will receive, log, report and allocate the appropriate response to all requests for services. Requests will be received via a variety of customer channels including phone and e-mail. The helpdesk centrally co-ordinates requirements for all hospitals within the contract and operates on a 24/7, 365 days per annum basis. Skills Required:We are looking for candidates who have similar experience, who have strong customer care skills. The ideal candidates will have good IT skills, and able to quickly navigate around new systems. Successful candidates will need to be flexible, as the service is all year round, 24/7, meaning shift work will be required.The way we deliver our services is as important to us as what we deliver, something that sets us apart from the industry norm and that our customers recognise. We care passionately about healthcare and the role that we play in improving the delivery of healthcare in the NHS. We want to hear from professional and caring individuals who share our vision to provide safe, high quality seamless services delivered to the highest standards.Come and join our friendly and supportive team and make a difference to your local community while you earn. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.