Customer Support Officer

British Heart Foundation
03 Aug 2017
14 Aug 2017
Contract Type
Since 1961, our research has transformed the way we prevent, diagnose and treat heart disease. And we've saved countless lives along the way. That's what keeps us going.

Role summary

We are recruiting for Customer Support Officers to join our growing team and play a key role in supporting the delivery of a world class customer service (call centre) across a broad range of enquiries from the general public, healthcare professionals and internal colleagues.

You will handle all calls and emails directed to our helpline, triaging calls to nurses as appropriate in a swift a polite manner. You'll also respond to Heart Matters magazine enquiries and provide administrative support for our Customer Support Team to ensure effective service delivery.

About you

The successful candidate will have excellent customer service and communication skills, able to communicate and liaise with many individuals over the day, ensuring they are passed through to the correct colleagues and provided with the correct information.

You'll be able to develop strong working relationships with a close-knit team, ensuring that information and knowledge is shared amongst the team to ensure we provide a world class service.

Experienced at handling sometimes challenging communications in a professional, confident and empathetic manner, whilst also recognising when to escalate queries you will have a strong commitment to providing excellent customer service and be resilient, able to meet deadlines, solve problems and manage workload in a timely manner.

How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement which should outline your interest and explain how you meet the role's criteria.

Please note this is a fixed term contract for 1 year.

British Heart Foundation recognises and respects the value and diversity of all.