Our client is on the lookout for a great Field Engineer, being based in London involving work on Client Sites.
About the role
You will become the desktop engineer for one of our client's major customers based in London at least 3 days a week. The expectation will be that you are at customer sites 5 days per week. This role will interface directly with customers, Nasstar service desk teams in Bournemouth, Telford & New Zealand, the Implementation team, the Sales team and Account Management team as well as various levels of management to provide first class support to Nasstar customers. There may also be requirements for involvement with ad-hoc projects required throughout the Nasstar teams.
-Actively taking & managing a list of calls escalated from the Service Desk Team, including regularly updating calls, investigative work and keeping customers / users up to date.
-Performing maintenance and technical tasks as required including: computer and laptop builds and diagnosis of problems.
-Working as part of a larger team in order to meet targets and maintain service level agreements.
-Completing on-site support duties as required with possible occasional travel involving late or overnight stays.
Required skills & personal profile
-Strong 2nd Line Support Engineer skill set including an excellent understanding of PC/Laptop hardware.
-Windows 7/8/10 OS, Mac OS & the MS Office suite for both, plus Mac hardware and Apple OSX.
-Experience supporting and resolving printer issues.
-Windows 2008/2012 Server, active directory, group policy, SCCM, Exchange server 2007/2010, Citrix XenApp.
-Network devices including firewalls, LAN switches and routers (IP routing, IPSec, VPN, VLAN, LACP).
-You are organised, self-disciplined with the ability to manage your own time effectively and attention to detail.
-You have excellent written and verbal communication skills.
-You have a calm and professional work ethic including time keeping, appearance, delivery on promises made.
-You have an aptitude for diagnosing issues and troubleshooting.
Application - To apply, please forward a copy of your up to date CV plus covering letter if desired to bu using the apply button provided.
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