A successful SME specialising in the high-end bespoke internal and external door market is looking for an Operations Manager. 1. Supplier Management - Responsibility for the relationship with key suppliers to ensure effective communication and that service level agreements are met. - Manage issues effectively with suppliers regarding kpis to rectify and improve any ad hoc or recurring problems. - Prioritise orders with the factory to ensure deadlines are met and maximise efficiency for internal resources. - Responsible for the communication of information between the key suppliers and internal departments regarding financial transactions and product information for the Sales Team. - Coordinate the checking of supplier quotations to ensure 'right first time' delivery against company quotation. - Identify where additional or alternative suppliers are required, source appropriate companies and agree effective terms and conditions. 2. Logistics Management - Effective management of the warehousing space to maximise margin. - Communication with the fitting / surveyors to ensure site surveys and installations are scheduled in line with deliveries. - Overseeing delivery schedule to maximise margin on delivery costs and resources. 3. Scheduling of Installation Works - Stock management responsibility to ensure appropriate levels and maintenance of stock in line with customer orders. - Coordinate installations to maximise effective resource planning of fitters and needs of customers. - Communication with Surveyor to book in a pre-site survey before fitting of larger/bespoke jobs. - Problem solving around any initial issues on site to minimise impact on customers, resources and costs. - Communication with Finance team regarding processing invoices in line with customer orders and installations. 4. Senior Management - As a key member of the senior management team, work cross functionally to ensure oversight of the whole business. - Work collaboratively with other team members to identify issues and make improvements. - Support all colleagues to be the best that they can be. Skills Required Personal Attributes and Qualifications - Ability to manage suppliers effectively through rigorous service level agreements. - Ability to process map all of the required processes to achieve maximum efficiency. - Excellent communication skills to ensure all parties are aware of progress, requirements and issues. - Ability to use initiative and problem solve. - Excellent written and verbal communication skills. - Ability to build positive relationships with colleagues and clients. - Capability to use necessary systems to carry out daily tasks. - Ability to work well as part of a team and as an individual. - Ability to work under pressure. - High standard of presentation and a confident, positive attitude. - Be approachable, professional and constructive in assisting clients with their requirements.