Customer Service Adviser (Swoonstar)

Swoon Editions
05 Aug 2017
15 Aug 2017
Contract Type
DESCRIPTIONCustomer Service is at the heart of everything we do here at Swoon Editions. We want the customer service experience to be just as remarkable as the furniture that we're delivering to homes.Our Customer Service Advisers (Swoon Stars) are the main point of contact for our customers to call or email in regards to anything about their order, from purchasing to delivering. Occasionally things can go wrong but it is how we go about resolving these issues that really does set us apart. Trustpilot even agrees!ABOUT SWOONSwoon Editions is one of the UK's fastest growing furniture brands. Established in 2012, and backed by Index Ventures (Deliveroo, Dropbox) and Octopus Investments (Zoopla, Secret Escapes), we're on a mission to be a global online furniture brand; making homes remarkable through distinctive design, beautiful craft and fair prices.We launch new designs several times a week to our growing community of 'Insiders' (email subscribers). Product launches are communicated through daily and weekly emails, with each design first produced in a very limited quantity of 10-20 pieces. Using real-time sales data, we test demand very quickly and then scale production on only the most popular pieces.If you enjoy customer service and like to make a difference, are keen to learn and love speaking to people then we really want to hear from you today!REQUIREMENTSPrior experience of working in a customer care team is not essential but it would help. We look for our Swoon Stars to be:Capable of dealing with customers and their queries and concerns with tact, sensitivity, and minimal supervision- A real problem solver!Cares about customers, colleagues and our social agenda, demonstrating trust, openness and respect in dealings with people. You are looking to make a difference!Demonstrates high energy, a positive individual with a 'can do', results driven approach and attitudeStrong team player who is always willing to get stuck in and support colleagues within the team and across the organisation to get the job doneSkillsCall Centre, Telesales, Customer Complaints, Zendesk, Emailing, Good written English,, -Comfortable in working as part of a team, Tech saavySectors