Contact Centre Agent

Pier Recruitment
Haywards Heath
17684.00 GBP Annual
04 Aug 2017
13 Aug 2017
Contract Type
Full Time

Job Title: Contact Centre Agent

Location: Haywards Heath

Hours: Monday to Friday 8:30-5:30

Salary: GBP17, 684

Our client is a well-established publishing service who has an exciting opportunity for a lively and hardworking individual to join their team. You will be handling inbound calls and providing a high standard of customer service.

Main Responsibilities:

* Listening to the customers' needs and discovering the best solution
* Accurate call handling and data processing
* Providing outstanding customer service at all times
* Dealing with incoming calls
* Handling email enquiries
* Administrative duties
* Working towards KPI's and targets
* Adhering to Data Protection Act
* Ensuring a high level of productivity
* Demonstrating a good level of client and product knowledge

Skills and Experience:

* Customer service background
* Team player
* Excellent communication skills
* Strong IT skills
* Time management and organisations
* Ability to work to targets
* Results focused

If you want to be part of a fun and growing team then this could be the ideal opportunity for you to take the next step in your career. For more information contact Kelly or Rebecca on or apply today.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

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