IT Support / Technical Support / 1st Line support

Recruiter
Reed Technology
Location
Epsom
Salary
£17k - £20k pa
Posted
04 Aug 2017
Expires
16 Aug 2017
IT Support / Technical Support / 1st Line support candidate required for an exciting business in Surrey. You will be offered full training and development, you will work within a large IT team who's focus is to deliver IT support to internal users. The ideal candidate will have at least 1 year IT support experience Purpose of the role: Providing 1st and 2nd line support to a fast paced and technically challenging environment. The IT support Engineer will be an integral member of the IT Infrastructure team and will have the opportunity to maintain and expand on a number of systems. Key responsibilities: Assisting on-site cross department IT support needs such as detecting software/hardware problems, liaising with third party suppliers, diagnosing and resolving problems to the user's satisfaction. Liaise with and escalate the issues to the senior IT/Desktop engineers for supporting, installation of new hardware and software. Provide support to all IT projects and coordinating the efforts of team members in order to deliver large projects. The candidate will be involved in supporting company users across most of the services, daily upkeep of the IT support tasks, monitoring basic services, system checks and scheduled/planned work. To work alongside other departments to provide support and guidance which may include assisting with general company operations and as directed by the line manager. Skills and attributes required The successful candidate will have at least 1 year experience in IT support Ability to communicate with the senior IT engineers Natural interest in IT with a desire to stay abreast of new technologies and the ability to understand clients technical requirements when described by clients who are using everyday language Active Directory knowledge Ability to prioritise workload effectively and cope within a pressured environment. Excellent communication skills, able to communicate with clients & staff at a professional level If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.