Travel Claims Handler
Travel Claims Negotiator
Salary: 18k - GBP22k DOE + generous benefit scheme
I have great pleasure in supporting a highly reputable organisation that is looking to expand their claims team based in their offices in Shoreham.
The role will be to provide outstanding service and process customer's claims through to resolution in a timely and efficient manner.
* Ensure all claims are allocated, set up and are managed
* Deal with priority post, new claims queries and formal complaints effectively and within a greed SLA's
* Deal with customers via correspondence, telephone and email
* Perform independent reviews on policy benefits and approves expenses for claims cases based on the terms and conditions of the policy
* Proactively handle escalated calls through to resolution
* Authorise claims for settlement within your agreed authority limits
* Update claim information accurately on the CRM and case files
* Ensure the highest level of customer service is given to all customers
* Work within FCA and regulatory principles and processes
* Carry out all accountabilities within the framework of TCF, TCP, Fraud prevention and T&C policies
* Work to strict SLA's and KPI's
The right candidate will have the following skills and attributes:
* Proven insurance claims knowledge
* Excellent communication skills
* Self-motivated with the ability to work under pressure
This is a fantastic opportunity to join a forward thinking organisation that offers outstanding training and career development. For more information on this role please contact Sarah Nicholas on or apply today!
Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.