Operational Training Manager - Mortgages

Stellar Select Limited
05 Aug 2017
15 Sep 2017
We have an exciting opportunity for an Operational Training Manager - Mortgages with a specialist lender based in Staines. The role will hold responsibilities for owning the design, delivery and assessment of all training and communications within the New lending team. This will include full training lifecycle from induction to continued competency, working closely with the relevant Head of Department, Managers and L&D Manager. This role will ensure the new and continued technical and professional development of colleagues to meet the aspirations of the business. The role includes managing communication of all changes to product, policy and procedures. Although the role will predominantly focus on training and communications, the individual will need to hold a mandate and ensure they stay up to date with current lending policy. Responsibilities for the role of Operational Training Manager - Mortgages - Manage the New Lending Training Academy for all New Lending Staff including assessments and feedback from onboarding through to continued competence and mandate approvals - Develop Academy Underwriters through one to one coaching, four eye checking and feedback - Monitor productivity as appropriate for Academy Underwriters to balance suitable developing levels with business needs - Work with Product and Proposition, Credit Risk and Compliance to ensure any proposed changes or update communications are proactively managed for the New lending team - Design and deliver communication of changes impacting New Lending such as to policy, products and procedure, including record keeping - Design appropriate evaluation metrics to assess transfer of learning and return on investment - Responsibility to ensure T&C folders are maintained by managers and any on-going training is effectively documented to evidence competence - Review and update training material to ensure it continually meets changing business needs and policy - Design and deliver a range of innovative learning and assessment solutions to develop knowledge, competence, skills, behaviours and regulatory requirements - Support the individual growth of employees by ensuring appropriate coaching, mentoring and support opportunities are available Experience required for the role of Operational Training Manager - Mortgages - Proven track record of working within an Operations L&D and/or Mortgage Underwriting function is essential - Current or recent past Mandate holder for Mortgage Lending is highly desirable - Experience of working within a regulated business, preferably Financial Services - Experience of design, delivery and evaluation of training programmes is desirable - Experience of designing and delivering communications within a function is desirable - Holding a relevant professional qualification such as CIPD is desirable - Educated to degree level or equivalent relevant experience - Excellent coaching, facilitation and delivery skills Salary: Competitive salary and benefits package Location: Staines, Surrey For more information regarding the role of Operational Training Manager - Mortgages, please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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