Client Support Analyst - SaaS Software

Recruiter
Pearson Whiffin Recruitment Ltd
Location
Staines
Salary
Neg.
Posted
05 Aug 2017
Expires
16 Aug 2017
Client Support Analyst The role will be a very client facing position working with a portfolio of customers ensuring they are getting best use from the companies product range. You will also be providing 2nd line support for any software issues, acting as the main point of contact to ensure resolution. The role will involve working with high level clients with the Travel sector and will involve client review meetings, making sure they are aware of any software upgrades and being an integral part of the customer service function. - Knowledge of Travel Management Software is essential - Experience of working within a SaaS based environment - Experience with a Helpdesk or Technical Support function - Excellent communication and presentation skills