Hotel Receptionist , Sussex

Recruiter
Alexander Hotels & Utopia Spas
Location
West Sussex
Salary
15000.00 GBP Annual
Posted
04 Aug 2017
Expires
13 Aug 2017
Contract Type
Permanent
Hours
Full Time

HOTEL RECEPTIONIST

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

5 Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.

2 Award winning restaurants, Reflections Restaurant (1 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Front of House team under the direction of our experienced Front of House Manager, Tamas Jurca. There are a team of 5 receptionists, 2 switchboard operators and 9 concierge to support you.

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.

  • 37.5 hrs , 5 days per week including weekend shifts. A mixture of early (7.30am to 3.30pm) and late (2pm to 10pm) shifts
  • Welcoming arrival guests
  • Guest check-in and rooming
  • Enquiry handling - both in person and on the telephone
  • Posting of charges and guest billing
  • Taking bedroom reservations
  • Producing daily Activity Report for all internal departments
  • Upselling facilities and rooms
  • Organising porter service where needed
  • Balancing the shift and completing 'end of day' procedures

Requirements

  • Excellent standard of personal appearance
  • Excellent communicator in person and on the telephone
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Organised and good attention to detail
  • Accurate data entry and computer work

The Benefits

  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

Following completion of the company's 3 month probationary period access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday