Customer Telesales Executive

Recruiter
360 Resourcing Solutions
Location
Epsom
Salary
£19,000 per annum + Bonus
Posted
05 Aug 2017
Expires
14 Aug 2017
Sector
Sales
New opportunity not to be missed Our client has an exciting opportunity for a Customer Telesales Executive to join their friendly team based at their Head Office in Epsom. Joining them on a full time fixed term contract basis to cover maternity leave, you will receive a salary of £19,000 plus £450,00 OTE monthly and company bonus scheme. They have been providing businesses with coffee solutions in the UK since 1991 and they continue to grow the business year-on-year. As a Customer Telesales Executive you will profitably develop and secure the customer base of a designated territory by working in conjunction with Field Sales and other members of the business. Key Responsibilities of the Customer Telesales Executive: - Manage call lists on a daily basis, ensuring that the volumes of records are completed by close of business on each day. - Ensure all customer details and a record of customer contact outcome is updated on each customer account on every occasion. - Continually monitor the performance of customers in terms of their contractual performance and to report within the team any relevant trends or changes in performance. - Identify both opportunities and threats and liaise with team to ensure objectives in place to secure long term business. - Manage non buying customers through understanding reasons for not buying and take appropriate action through the following:- contacting the appropriate face to face sales and advising a visit is required, re negotiating the product prices and increasing the customer product range. - Develop customer sales by use of drivelines, promotional activity and range extension. Seek referral opportunities from existing customer base. - Develop converted prospects and build customer relationships. - Fully understand and be able to talk about company standards, procedures, processes products and equipment. - Ensure that customers are aware of the company range of products and equipment and are updated in a frequent and organised manner. - Agree call frequency in line with order patterns on a regular basis and update database on any relevant changes. - Handle incoming calls with the company standard /call structure and liaise with necessary personnel to ensure excellent customer satisfaction. Skills and experience required by the Customer Telesales Executive: - Customer Services and Telesales experience - Understanding of the UK hotel, catering and commercial marketplace. Knowledge of UK coffee/juice including competitor knowledge - products, equipment, sales policy, pricing and target markets (Desirable) - Excellent time management and organisational skills - Disciplined with the ability to adhere to strict deadlines - Effective Communicator at all levels - High standards of personal administration and time management - Able to multi-task effectively - Willing to take on a range of duties - Excellent communication skills both written and verbal - Able to prioritise and take responsibility for own workload If you are passionate about customer care and you enjoy a cup of coffee, then this is an excellent opportunity to join a busy team working in a collaborative environment, providing a vital customer service for an established and successful company. Working hours: Monday- Friday from 8am to 5pm. With excellent opportunities to develop and enhance your career, they are the place to be. Why not click apply today to become their Customer Telesales Executive - don't miss out on this exceptional opportunity to join the drinks company that has been successfully providing high quality coffee machines, coffee and related products to businesses across the UK since 1991. They will endeavour to contact all applicants within two weeks, but if you do not hear from them, please assume that your application has been unsuccessful on this occasion. No Agencies please, if you are an agency please respect their policy of no cold calling.

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