Application Support Engineer - French

F4P Recruitment Consultancy
£26500 pa + excllent benefits
05 Aug 2017
14 Aug 2017
French - Application Support Engineer Guildford £26,500 parking and benefits A 1st Line Support Engineer with strong English and French language skills is required for a software development and support company on the outskirts of Guildford. Great opportunity with good salary and prospects for the successful applicant. A well established, successful, friendly business in Guildford that supplies and develops a bespoke software package for a niche UK and International market require an additional IT Support engineer with fluent French. The main responsibilities of the position is to assist French and English speaking customers with program support. This is mostly dealing with general queries on the day to day use of the program as well as technical queries in the following areas: - the set-up and maintenance of the program - interfaces to other programs that the customer may be using - back-ups Additionally the successful applicant will have to: - create bespoke reports using the SQL database query language and Report Builder - write and maintain bespoke XML jobs - give demonstrations of the programs key features to potential customers - demonstrate advanced features to existing customers - attend trade shows and conferences The successful applicant will be expected to interact with mainly French but also English customers in a professional, courteous and timely manner. Customer contact will mostly be in the form of a telephone conversation or email but will sometimes require on-site visits which may be overseas. Experience: - Experience of supporting software applications or products within a helpdesk environment is a must as is a first class telephone manner, customer service skills and the ability to work in a team. - Whilst previous knowledge in SQL, XML and/or Report Builder would be advantageous, training in these areas, and in our systems, will be provided. Candidate: - Fluent French and good verbal and written English is necessary - Excellent written/verbal skills - Exceptional communication & analytical skills - Strong Customer service skills - Ability to work within a team - Ability to use discretion and independent judgement Starting salary £26,500, 24 days holiday plus Bank Holidays, Private Health Care Scheme, Contributory Pension Scheme (after successful completion of probationary period), Start ASAP. When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.