Payments Manager

Panserve Limited
Competitive + Benefits
04 Aug 2017
13 Aug 2017
Contract Type
Full Time

Reports to: Head of Operations

Purpose of the Role: To drive strategy and provide the overall operational management within the Payments function.

Key Responsibilities:


  • Owning current Payments tools, processes and procedures. Refining tools and processes in order to meet and improve upon existing metrics and key performance indicators.
  • Identifying and implementing new solutions and technologies to drive the Payments team forward, deliver excellence to our customers and improve customer experience.
  • Providing an on-going risk assessment of key processes and implementing risk mitigated policies, to support the business and maximise profitability.
  • Delivering contact management within agreed SLA's to help meet strategic objectives of the business.
  • Developing and maintaining strategy to ensure all departmental objectives, KPI's and SLA's are met and ideally exceeded.
  • Ensuring effective business continuity plans are in place and communicated across the team in order to maintain 24/7/365 Payments capabilities.
  • Acting as the principal point of contact for all escalations of Payments issues.
  • Working in partnership with other key stakeholders in the business, to ensure compliance with legal and regulatory requirements and adherence to company procedures.
  • Designing and delivering high value management reporting processes.
  • Identifying new payment systems globally, including management of the delivery and deployment process.
  • Managing all PSP's, verification providers, acquirers and other 3rd Party systems required to maintain the payments function.
  • Providing oversight and guidance from a Payments perspective on other operational areas.

People Management

  • Leading the Payments team to deliver a fast and efficient payments-processing environment.
  • Developing the Payments team through coaching, mentoring and continuous feedback.
  • Effectively managing resources and proactively planning resourcing needs for the department.
  • Sourcing and attracting top talent from outside of the Company to join the team, as and when required.
  • Effectively training new recruits to develop the next generation of leaders.
  • Actively developing succession plans within the team.
  • Continually assessing the team though the agreed QA process and annual appraisal process.
  • Empowering the team to provide a world class service and assisting in development of a supportive and dynamic company culture, focused on service excellence.

Other responsibilities:

  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to Head of Operations as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.

Required Skills & Abilities:

  • Minimum of 2 years' experience within online payments, e-commerce or gambling industry.
  • Solid Payments background.
  • Knowledge and experience of online payments, banking and payments processing.
  • Proven ability in identifying and recommending improvements that demonstrate ROI.
  • Experience in working in a highly regulated environment.
  • Demonstrable management experience with the ability to lead and motivate others.
  • Strong operational background of managing teams in a 24/7 environment.
  • Ability to work with numerous internal and external cross functional teams and multi-tasking of projects.
  • Experience of managing online banking relationships.
  • IT skills including a highly developed excel skills.
  • Strong negotiation skills.
  • Good attention to detail.
  • Solid analytical skills and ability to create business cases based on analytics.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Strong verbal and written communication skills.
  • Customer focus.

Desired Skills & Abilities:

  • Working knowledge of Russian.
  • Bachelor's degree or equivalent in Business Management, Finance or IT.
  • Experience in managing regulatory relationships and inspections regimes.