Community Coaches x 2 - Vulnerable People - Wokingham, Berkshire
- Full Time
Community Coaches x 2 - Vulnerable People
Salary Band 5: GBP22,128 to GBP28,746 pa, plus eligible for a High cost allowance of between GBP1,100 and GBP1,400
The Old Forge, Wokingham (but working across Berkshire West)
If you have extensive experience of working with vulnerable people with complex needs and are up to the challenge of connecting with hard to reach groups in society in order to make a sustained improvement in their lives, make the move to Berkshire Healthcare NHS Foundation Trust.
Employing around 4,000 staff, the Trust provides specialist mental health and community health services to a population of around 900,000 within Berkshire - with the vast majority of our patients supported in their own homes. These particular roles involve working across the Accountable Care System (ACS) in Berkshire West (covering Wokingham, Reading and Newbury) and offer excellent opportunities to make a difference to people's lives. How? By putting in place interventions that reintegrate people into the local community without the need to make demands on services that may not be the most appropriate to meet their needs.
About the role
Day-to-day, you'll work with a rolling cohort of patients who call 111 or the Ambulance service, attend A&E or have been admitted to hospital more than might be expected. Your goal will be to seek to appropriately reduce the number of emergency ambulance calls and other care interactions across your 'patch'. That means assessing clients' needs and using 'out of the box' thinking to resolve any ongoing issues.
The work will involve some face-to-face contact with the top 20 cohorts, but predominantly telephone contact and liaison with other service providers. Indeed, you'll work closely with the local Clinical Commissioning Group, A&E department, ambulance service, police, local authorities and local community health teams. It's generally a 37 hour week, however some flexibility is required as there may be some out-of-hours calls. Due to the requirement of the posts candidates must work full-time (though job shares are also invited) and commit to remaining with the project for 12 months.
What you'll need
We're looking for individuals whose ability to connect with strangers is strong enough to change the behaviours of those with even the most complex medical/social needs. You'll need empathy, compassion, strong negotiation skills, patience and a real appetite for helping those that many others may have forgotten about or have turned away. You'll also need the ability to draw on the involvement and valuable skills of those around them such as the voluntary sector, social services, clinicians and neighbourhoods, in order to reconnect frequent users of health care into their communities.
A relevant professional qualification, while useful, is not as important as acquired knowledge gained working with clients in either a hospital or community setting along with a strong sense of emotional intelligence. Experience of clients that are isolated and present with multiple and complex needs is preferred, with exposure to lone working a plus, but not essential.
Our belief is "when individuals flourish and their basic human needs are met, only then will their contacts on health care services be sustainably reduced". If this is a challenge you are looking for and you would like further information, please contact Martin Sloan email: Tel: .
To apply, please visit the website via the 'Apply' button. Ref. 371-CWW378.
Closing date: 16th August 2017
Interviews: 31st August 2017