Customer Service Administrator MEAR52218

Recruiter
Mears
Location
Lewisham, London (Greater)
Salary
£21,000
Posted
07 Aug 2017
Expires
04 Sep 2017
Ref
MEAR52218
Contract Type
Permanent
Hours
Full Time

Customer Service Administrator MEAR52218

Lewisham

£21,000

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a Customer Service Administrator to join us at our office based in Lewisham.

Within this role, you will respond to all calls and enquiries coming into the Service Centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls, average time to answer calls etc.

You will take customer repair orders, obtaining full repair information and accurately diagnosing repairs and will make appropriate and relevant appointments in accordance with policy and practice.

You will also carry out any repairs processing activities required to ensure that an effective and efficient service is delivered to customers (e.g. recording outcomes from jobs via MCM audit log).

In order to be successful in this role, it is essential that you have substantial experience within a customer service environment dealing with members of the public, either telephone based or face to face.

A function user of Windows based technology, with considerable experience of use within an office environment or similar situation, you should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.

In addition, you will be able to remain calm, objective and self-controlled under pressure and will be able to negotiate with customers and contractors to resolve issues / achieve service delivery.

Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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