German Customer Service Executives x4

Recruiter
TRI Consulting
Location
London
Salary
12.92 GBP Hourly
Posted
07 Aug 2017
Expires
04 Sep 2017
Contract Type
Freelance

One of the most renowned International luxury retailers is currently looking for a number of German Customer Service Executives on a temporary basis to start on the 9th and 30th of October until the end of the year

Key responsibilities are as follows

Taking inbound calls from the German and UK market

Offer 'Signature Service' to all customers (internal and external) at all times

Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures
Take ownership for all customer follow up, logging actions at all times
Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.
Escalate all pertinent matters to line manager as necessary

Contribute to monthly departmental sales plan achievement through team work
Meet personal annual sales plan
Meet departmental KPIs

You will be required to work 40 hr weeks, 8 hr days, 5 days a week from Monday to Saturday, so you will be required some Saturdays

Essential requirements

You must be completely fluent in German & English
Ideally have worked within an office based customer service/call centre environment but not essential
Must be computer literate

Must be able to start on either the 9th or 30th of October and able to interview on the 14th of September to start on the 9th of October or 4th of October to start on the 30th

Must be able to work from the October start dates until the end of the year