IT Support Technician Apprentice

Apprenticeship Team, Northbrook College, Sussex
182.69 - 250.00 GBP Weekly
08 Aug 2017
13 Aug 2017
Contract Type
Full Time

We are looking for an IT Support Technician, who is now looking to get into the business world of IT.

The salary for this role will be dependant upon exisiting skills and experience.

  • Mainly office based in Lancing
  • Work alongside support team
  • Answer incoming calls when available
  • Carry out diagnosis of IT issues
  • Resolve IT issues with or without support team assistance
  • Create tickets with detail of clients IT support issues
  • Inform clients of the progress of the issue by e-mail or phone
  • Follow up e-mail or phone call to ask the client if everything resolved
  • Understand IT to a competent level
  • Adopt a proactive approach to the IT systems of our clients
  • Manage time spent on IT issues and escalate issues where appropriate
  • Updating client's services and hardware on our online billing platform to ensure our client is billed correctly
  • Talking to clients and possibly up-selling 5 Rings' new services including new IT services
  • Possible visits to clients in the future to review account