Supporter Services Officer

Recruiter
GOSH
Location
London
Salary
Competitive
Posted
07 Aug 2017
Expires
14 Aug 2017
Contract Type
Permanent
Supporter Services Officer

Competitive

Full-time, permanent

Based in Central London, WC1N

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, 618 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can't help fund groundbreaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Working as part of the busy Supporter Services and Cash Office team, this is a great opportunity to join a leading charity on a fixed-term contract basis as a Supporter Services Officer.

This role requires exceptional communication skills so that our donors, supporters and the public have a great experience when interacting with us. We are looking for a self-starter who wants to work in a fast-paced environment and can clearly demonstrate their initiative and ability to deal with whatever comes their way in an effective, professional way.

Here are some of the key responsibilities within the role:

Answering telephone calls and emails from supporters and donors throughout the day.
Taking payments and processing Direct Debits and Standing Orders.
Processing information accurately via our customer relationship database, Salesforce.
Producing written communications such as thank you letters.

Please refer to the full job description for more information:

To apply, please submit a detailed covering letter (no more than one page) and CV (no more than two pages). The covering letter and CV should clearly outline the following:

How you are suitable for the role using the person specification highlighted in the job description.
Your motivation to work for the charity.
Your salary expectation and notice period.

Applications that do not follow this guidance will not be progressed.

Please email and quote reference VCC024 in the subject line. Postal applications are also accepted.

Closing date for applications: 17 August 2017.

Please visit our website for a full job description and person specification.

Please see our website for our benefits and further information about the Charity.

Due to the large number of applications we receive, we are only able to inform shortlisted candidates of the outcome of their application. If you do not hear from us within two weeks of the closing date, please assume that you have been unsuccessful on this occasion. If your application is not successful we hope that you will not be discouraged and will still apply for other suitable vacancies.