PETA Netherlands Membership Coordinator

Recruiter
PETA Foundation
Location
London
Salary
Competitive
Posted
01 Aug 2017
Expires
14 Aug 2017
Sector
Childcare
Contract Type
Permanent
Position Objectives:

To be an advocate for PETA Netherlands and inspire people to become supporters by providing them with information about the charity and animal rights in general
To support the director of international response fundraising by generating ideas and providing feedback to help PETA Netherlands' fundraising flourish
To maintain accurate and up-to-date records about members and contributors to PETA Netherlands and help expand the membership database

Term of Employment:

Full-time

Reports to:

Director, International Response Fundraising

Primary Responsibilities and Duties:

?? Provide excellent service to PETA Netherlands members through correspondence and on the telephone

Monitor PETA Netherlands' mail, e-mail account, phone, and voice-mail, and respond to all queries within pre-defined time periods

?? Generate letters and e-mail correspondence in Dutch, including donor updates and acknowledgement letters

?? Process all PETA Netherlands donations and bank statements in pre-defined time periods to ensure donors' records are kept up to date

Act as the primary contact for general questions and queries from donors and members
Assist in coordinating copy and artwork for the Fundraising Department
Translate text from Dutch to English and English to Dutch
Research opportunities for promoting PETA Netherlands legacies and memberships
Supervise the PETA Netherlands database, making sure all membership data is correctly kept, is up to date, and conforms with data-protection legislation
Liaise with the various departments and working partners of PETA UK as well as other international affiliates

?? Work closely with the database team and the Financial Department, making sure that all incoming and outgoing funds are administrated efficiently and correctly

?? Research and manage donation disputes and ensure their removal from PETA Netherlands' membership database

?? Research various animal-related topics, and stay informed about developments related to PETA Netherlands and the animal rights movement

?? Perform any other duties assigned by the supervisor

Qualifications:

Native Dutch speaker
Fluent in English and able to translate between Dutch and English

?? Previous membership services experience or other relevant experience

?? Demonstrated exceptional verbal and written communication skills

?? Proven proficiency with Microsoft Office or similar software

Working knowledge of database systems (knowledge of The Raiser's Edge desirable)
Excellent accuracy and attention to detail

?? Demonstrated ability to maintain strict confidentiality at all times

?? Demonstrated exceptional organisational skills

?? Knowledge of animal rights issues as well as current campaigns by PETA Netherlands and its international affiliates

Commitment to the objectives of the organisation and to PETA Netherlands