Client Services Director

We Are SSG
70000.00 GBP Annual
08 Aug 2017
05 Sep 2017
Contract Type

We are pleased to be working with a brand new client in their search for a highly capable Client Services Director.

Our client who are at the cutting edge of their business are an Agency with a difference who are leading the pack when it comes to AI.

You will be a competent and practiced Client Services Director that has worked within an B2B Agency culture who will be able to deliver growth and exceed business expectation.

With exceptional people-management skills, first-rate knowledge of industry trends, client brand guidelines, and excellent attention to detail, you will be required not only to provide exceptional tactical and day-to-day account support, but also to strategically and proactively develop and grow the account, extending opportunities with new clients and across new geographical boundaries.

Key Responsibilities

?? Develop a clear understanding of clients' objectives and develop strategies that meet those objectives, while utilising the full range of our clients' services ?

?? To build a pipeline of future work and ensure that the existing client revenue target is achieved ?

?? To help identify, develop and convert new business opportunities ?

?? Work closely with the Creative and the Technology Teams to continually exceed client expectations ?

?? Work with the Technology Team to develop appropriate client solutions within commercial and strategic ?parameters ?

?? Maintain financial control of the account, reporting, NPS action plan and oversight of project-to-head ?allocation ?

?? To negotiate beneficial and competitive rate cards and contracts with client procurement teams ?

?? To manage tracking and reporting of performance to ensure team accountability and quality of service ?

?? To promote our clients vision and ownership of its values and strategic objectives ?

?? Monitor client relationships for undiscovered opportunities ?

?? Ultimately be responsible for the client relationships at the highest level ?

?? To lead and nurture the client services team to provide the very highest levels of client servicing ?

?? Be the go-to person for all account and industry insight and news: have a total grasp of the marketplace ?

Skills and experience ?

?? Experience as a Senior Account Director role would be beneficial

?? Ability to set realistic client expectations from the outset ?

?? Experience of identifying and attaining new business opportunities ?

?? Strong understanding of client brand guidelines and keeping abreast of relevant developments ?

?? Experience of monitoring and reporting on client profitability, along with revenue forecast planning ?

?? Ability to identify industry trends/competitive moves that may affect a client's business, and present dynamic ?solutions ?

?? Strategic mind-set with a strong eye for detail ?

?? Excellent relationship-building skills with the ability to appreciate client demands ?

?? Evidence of working with creative teams and developers effectively ?

?? Understanding of digital technologies, Artificial Intelligence and Humanoid Robotics ?

?? Experience of working in a fast-paced environment ?

If you are seeking to join a market leading firm that is searching for the "Best of the Best", then we would like to hear from you immediately.

We also have a refer a friend scheme so why not pass this on or contact us to find out more about our scheme.

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