Client Services Director

Recruiter
We Are SSG
Location
Wokingham
Salary
70000.00 GBP Annual
Posted
08 Aug 2017
Expires
05 Sep 2017
Sector
Sales
Contract Type
Freelance

We are pleased to be working with a brand new client in their search for a highly capable Client Services Director.

Our client who are at the cutting edge of their business are an Agency with a difference who are leading the pack when it comes to AI.

You will be a competent and practiced Client Services Director that has worked within an B2B Agency culture who will be able to deliver growth and exceed business expectation.

With exceptional people-management skills, first-rate knowledge of industry trends, client brand guidelines, and excellent attention to detail, you will be required not only to provide exceptional tactical and day-to-day account support, but also to strategically and proactively develop and grow the account, extending opportunities with new clients and across new geographical boundaries.

Key Responsibilities

?? Develop a clear understanding of clients' objectives and develop strategies that meet those objectives, while utilising the full range of our clients' services ?

?? To build a pipeline of future work and ensure that the existing client revenue target is achieved ?

?? To help identify, develop and convert new business opportunities ?

?? Work closely with the Creative and the Technology Teams to continually exceed client expectations ?

?? Work with the Technology Team to develop appropriate client solutions within commercial and strategic ?parameters ?

?? Maintain financial control of the account, reporting, NPS action plan and oversight of project-to-head ?allocation ?

?? To negotiate beneficial and competitive rate cards and contracts with client procurement teams ?

?? To manage tracking and reporting of performance to ensure team accountability and quality of service ?

?? To promote our clients vision and ownership of its values and strategic objectives ?

?? Monitor client relationships for undiscovered opportunities ?

?? Ultimately be responsible for the client relationships at the highest level ?

?? To lead and nurture the client services team to provide the very highest levels of client servicing ?

?? Be the go-to person for all account and industry insight and news: have a total grasp of the marketplace ?

Skills and experience ?

?? Experience as a Senior Account Director role would be beneficial

?? Ability to set realistic client expectations from the outset ?

?? Experience of identifying and attaining new business opportunities ?

?? Strong understanding of client brand guidelines and keeping abreast of relevant developments ?

?? Experience of monitoring and reporting on client profitability, along with revenue forecast planning ?

?? Ability to identify industry trends/competitive moves that may affect a client's business, and present dynamic ?solutions ?

?? Strategic mind-set with a strong eye for detail ?

?? Excellent relationship-building skills with the ability to appreciate client demands ?

?? Evidence of working with creative teams and developers effectively ?

?? Understanding of digital technologies, Artificial Intelligence and Humanoid Robotics ?

?? Experience of working in a fast-paced environment ?

If you are seeking to join a market leading firm that is searching for the "Best of the Best", then we would like to hear from you immediately.

We also have a refer a friend scheme so why not pass this on or contact us to find out more about our scheme.

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