Sales Office Administrator

Rustins Limited
22000.00 - 25000.00 GBP Annual + GBP22,000 to GBP25,000 depending on experience with opportunity to advance
09 Aug 2017
14 Aug 2017
Contract Type

Hours: 8 hours per day in 8:00am to 6:00pm window

Rustins is a leading manufacturer of wood finishes, specialty paint and household cleaners with brands including Rustins, Briwax, Antiquax, Brummer, and Oven Mate brands. We are based in north London. Our core consumers of our products are households and DIY and trade decorators. See .

We seek a Sales Administrator to work closely with other members of our sales office team to process customer orders. Our customers include hardware wholesalers, national retailers, and independent retailers. Most of our customers are in the UK and we are growing our exports to more than 30 countries. These export orders take additional administration. It is a busy team taking orders by phone, fax, email and EDI. All of the information is in our computer system. Your key contacts will be customers, our field based sales team, the finance team, the technical team and the logistics team which runs the warehouse.

The ideal candidate will have an outgoing personality with excellent telephone skills and friendly manner; be comfortable using computers; have a team oriented approach and be well organised. We will provide training for our sales order system and the products.

Key Responsibilities

  • Enter orders into our sales order system.
  • Invoice customers.
  • Ensure compliance and administration for export orders.
  • Respond to administrative customer service requests.
  • Coordinate with the sales managers and warehouse team to ensure high levels of service to our customers.
  • Help with general order and purchase administration

Preferred Skills and Experience

  • Excellent telephone manner to portray a positive image of Rustins to customers.
  • Experience with computers and programs such as Excel, Word and email.
  • Teamwork and desire to help internal colleagues and external customers.
  • Enthusiastic manner that is polite, clear, helpful and patient.
  • At least two years customer service experience.
  • Export administration and compliance experience.