Service Desk Operators- Weekends/Nights

Recruiter
KSD Support Services
Location
Brighton
Salary
KSD Support Services Ltd is looking for experienced Service Desk Opera
Posted
04 Aug 2017
Expires
13 Aug 2017
Contract Type
Permanent
Hours
Full Time

KSD Support Services Limited is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK.

Due to recent contract awards, KSD Support Services LTD are seeking evening and weekend Service Desk Operators, working out of our head office in Patcham Place, Brighton.

The night shift role will consist of a twelve-hour shift basis of four days on and four days off. KSD Support services currently offer maintenance cover to a large number of clients and the main purpose KSD Support Services Limited is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK.

The Helpdesk dispatcher will schedule reactive work, interact with our customers and suppliers ensuring a prompt, professional and efficient service, in terms of initial telephone or e-mail response, accurate recording of requests for service and escalating problems before they become issues.

The role offers a competitive salary, holidays and a pension. A background in call centre operations or maintenance would be desirable but not essential. Full training will be given to the successful candidate.

Knowledge, Skills and Experience

Essential

?? Competent use of Office applications - Email and Spreadsheets

?? Basic Understanding of computer hardware, peripherals and applications

?? Keyboard skills

?? Mobile work management systems

  • The ability to accurately record all information necessary in order to resolve service requests

Should you wish to apply for the above position or have any questions, please submit your CV to