HR Manager, Customer Operations - Digital

Recruiter
Centrica
Location
Staines
Salary
Up to £60,000, dependent on experience, car allowance + bonus
Posted
05 Aug 2017
Expires
15 Sep 2017
Overview HR Manager for Customer Operations Digital will work with the Head of HR and HR Partner within Digital and work with the specialist experts in Shared Services to ensure that the functional plan for Digital is effectively executed. Location: Staines The Role Work with Shared Services to ensure delivery and effective execution of the functional plan. Offer general advice, coaching, feedback and challenge where appropriate. Provide signposting for leaders/managers so that they receive appropriate support. Contribute to capability assessment and work with Shared Services L&D team to ensure delivery. Work with shared services to ensure delivery of resourcing, talent and succession plans. Play an active role in assessment and selection for senior roles and provide some facilitation of talent/development board discussions. Work with the relevant business lead and Shared Services to provide organisational design input and ensure that planned changes/re-organisations are implemented properly. Ensure that the performance management process is rolled out across the business unit/function. Ensure that reward programmes are rolled out across the business unit/function and support managers in making good reward decisions. Play an active role in supporting the business unit/function on commercial activity. Collate workforce and functional performance insight and use proactively to identify issues for resolution. Work with the HR partnering team and Shared Services to ensure that milestones and plans are delivered for the business unit/function and that those plans align with the group IR agenda. Ensure that Group HR processes and policies are implemented. Provide insight regarding local market requirements so that they can be taken into account. Play an active role in ensuring that relevant legislative requirements are met. Contribute to the execution and governance of Centrica HR’s strategy and plans. The Person A commercial mind-set is absolutely key for this role to be able to help make key strategic decisions A proven track record of converting strategy to action A demonstrable track record of translating vision, strategies and business requirements into clear, actionable goals and delivering excellent results and outcome A successful track record of operating commercially and executing plans effectively Experience of working with others to deliver exceptional results – strong collaborator Ability to contribute to the development of the overall function strategy and vision Experience of leading significant change and transformation in a large matrix organisation Demonstrable experience of credibility and success in a HR partnering role, ideally within a customer focussed contact centre environment Ideally progressive leadership experience in a Human Resources function Additional Information Salary: Up to £60,000, dependent on experience, £5,100 car allowance, bonus and benefits PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document. Applications will ONLY be accepted via the ‘Apply’ button. Agencies: This role is being handled by the Centrica recruitment team, NO agency contact is required. Centrica operates a preferred supplier list and when required, will source candidates through these agencies. This job was originally posted as www.totaljobs.com/job/75300253

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