Housing Executive

Recruiter
Royal Air Force Benevolent Fund
Location
London
Salary
Competitive
Posted
01 Aug 2017
Expires
14 Aug 2017
Contract Type
Permanent
The Royal Air Force Benevolent Fund is the RAF's leading welfare charity, and facilitates the provision of help and support for serving and ex-RAF personnel and their eligible dependants who are in need of assistance. Part of this support is providing help to maintain the homes of our beneficiaries through grants and loans for repairs and adaptations. Additionally the Fund provides bespoke housing to support those exiting the RAF with significant disabilities through our Housing Trust.

Following internal promotions, we are seeking a compassionate and highly organised individual to join the Housing & Care team which delivers housing solutions as part of our overall support for the RAF family. Working collegiately within a team of welfare executives, you will have responsibility for identifying the needs of beneficiaries, delivering appropriate holistic assistance within delegated spending authority and presenting higher value applications to the Fund's Grants Committees. In addition to an ability to handle welfare casework, the Housing Executive is involved in the administration of the Fund's loans and the management of a portfolio of Housing Trust properties, which requires working with solicitors, surveyors and occupational therapists to ensure that our loans and properties are well maintained.

The successful candidate will need to have relevant welfare experience and preferably some experience of property management, although relevant training will be provided. An articulate communicator with IT skills suited to working in a paperless environment, you must be able to demonstrate an ability to relate to people of all ages, especially vulnerable beneficiaries, in a manner which is conducive to relieving stresses and concerns through holistic consideration and delivery of welfare solutions.

A detailed job profile is available on the Fund's website. For an informal discussion about the role please contact Philip Wiles, Head of Housing & Care.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification to Pete Thompson, HR Manager, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR.Letters & CVs should be no longer than 3 & 2 pages, respectively.

The closing date for applications is midnight on Thursday 24th August 2017. Long listed candidates will be called forward to complete skills tests, with interviews for the final shortlisted candidates taking place on the afternoon of Wednesday 6th September.

Please note that only candidates shortlisted for interview will be notified.

The Royal Air Force Benevolent Fund is a Registered Charity (No. ) which encourages applications from all sections of the community

1. MAIN SUMMARY OF ROLE:

Managing and executing with other Housing Executives all aspects of charitable assistance from the RAF Benevolent Fund concerned with accommodation and housing matters and the administration of loans, and the provision of support to maintain independence with safety and dignity in daily living.

Administering the purchase, sale, maintenance, rents and day-to-day management of Housing Trust properties in line with Fund's policies and protocol for the provision of assistance.
Processing applications associated with housing & care for financial assistance from former members of the Royal Air Force, their widows and other dependants.
Managing casework through Main/Small Grants Committees and through their delegated authority.
Primary administration of loan applications and the securing and discharge processes.

2. KEY RESPONSIBILITIES:

The position of Housing Executive has wide professional and administrative responsibilities. Key tasks include the following:

Responding to initial contacts from applicants either by telephone, letter or email, arranging a home visit by a voluntary caseworking organisation, and where appropriate, the submission of an application form.
Acquiring a working knowledge of major state benefits and awareness of the availability of assistance from other sources e.g. state, local government and other charitable organisations.
Responding to oral or written queries from government departments, the public, potential applicants, helper organisations and charities, informing Head of Housing & Care /Director Welfare as necessary.
Reviewing and rejecting applications where the applicant is ineligible or where the assistance sought is outside the scope of the Fund and its policies. Considering whether charitable support by the Fund is appropriate and assessing the potential costs involved.
Processing of applications for financial assistance with house repair, adaptation or improvement, and for disability equipment, ensuring that all information necessary to enable Committees to form a proper judgement is available, resolving anomalies and rectifying omissions and errors as necessary.
Liaising with public authorities on the level of support obtainable to beneficiaries. Wherever practicable, assisting and advising caseworkers to undertake such enquiries on behalf of the Fund. Referring applications to the Benefits and Advocacy team before consideration by Committee or where there is a concern that level of state support might be below entitlement.
By using personal, delegated financial authority, authorising expenditure within the agreed budgetary limits of up to GBP3500 for welfare cases.

Where this is inadequate or where Fund policies require that the case be considered by the sub-Committee of Main Grants Committee, preparing the case for consideration by the relevant committee.
Where appropriate, seeking additional contributions from other charities.
Notifying Helper and applicant of outcomes.
Arranging payment of grants or loans via Helper or direct to (Homes/Social Services/solicitor/beneficiary according to the requirements of the case)

Preparing and dispatching all correspondence arising from these decisions to ensure that Fund assistance awarded is disbursed without delay in accordance with Fund policies.
The securing, review and redemption of loans, executing Deeds of Postponement and loan transfers. The management of loan health checks with specific reference to assessment of affordable repayment levels and pursuit of serial arrears
Advising beneficiaries and caseworkers on housing matters including repairs and adaptations, and clarifying issues related to loans and mortgages.
The implementation of awards for house purchase by the Housing Trust scheme, including purchase of Housing Trust properties within limits established by the Main Grants Committee (MGC), initial and ongoing adaptations commensurate with the needs of occupiers.
The day-to-day management and maintenance of Housing Trust and PSU properties, and the authorising of expenditure within the agreed budgetary limits of up to GBP3500 per repair for Housing Trust properties.
Reviewing affordable rent for Housing Trust properties through annual rent reviews, and initiating formal reviews of eligibility where conditions of occupancy are not met or where there is evidence that the original need for the property no longer exists.
Visiting Fund properties and Beneficiaries as required.
Handling the sale of vacant HT and PSU (Property for Specific Use) properties in accordance with the Charity Commissioner's requirements.
Actively maintaining and updating computer records, including a statistical record of caseload for use in case presentation, HT property management, and for recording decisions.
Undertaking other tasks not related to specific casework as directed by Head of Housing & Care/Director Welfare.
Covering an extended caseload during the absence of colleagues within the department.

3. DEVELOPMENTAL OBJECTIVES:

Visits to related welfare organisations.
Progressive acquisition of appropriate specialist knowledge through structured training.
Development of practices that assist the Fund's objective of paperless working

COMPETENCIES REQUIRED FOR THE ROLE

Job Knowledge

Decision Making and Problem Solving

Drive, Energy, Motivation

Adaptability and Flexibility

Accuracy and Time Management

Teamwork

Verbal Communication

Written Communication

Planning

Representation

QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

4. Academic/Professional Qualification(s) or equivalent:

Essential

A levels to grade A to C or equivalent

Desirable

Evidence of Continuing Professional Development (CPD)

5. Knowledge/ Experience:

Essential

Sound administrative background.
Sound knowledge of house purchase and sale procedure throughout the UK, including basic understanding of legal aspects

Desirable

Working knowledge of the RAF.
Working knowledge of the State Benefits system.

6. Skills/Abilities:

Essential

Excellent communication skills, both oral and written, including a sympathetic and practical telephone manner.
Excellent administration and organisational skills.
Excellent analytical skills with the ability to sympathetically discern between those matters essential to case development as distinct from matters of only peripheral relevance.
Emotional intelligence - able to get others to do willingly and well what is required, with an emphasis on team working
Flexibility to change/resilience
A 'can-do' attitude.

Desirable

Ability to prioritise workload.
IT literate: Microsoft Office Word, Excel, Outlook and PowerPoint...... click apply for full job details