Restaurant Supervisor East Grinstead
Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
5 Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2 bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (1 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
Please see our website for a full list of facilities.
Working in our Reflections Restaurant (1 Rosette) with responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends.
We also operate our AG's Grillroom (3 Rosettes) as well as a range of beautiful private dining rooms for functions, weddings, celebrations, conferences and other events.
Main Duties Include;
- Ensuring the restaurant is prepared for service
- Meeting and greeting guests
- Taking guest orders
- Effective rostering of employees
- Coaching employees to develop their skills and ensure service standards are met
- Serving food and beverage including alcoholic beverages
- Completing satisfaction checks and action all feedback
- Resolving any service issues
- Presenting bills to guests and taking payment
- Ensuring the restaurant is reset at the end of the shift ready for the next service
- Ensuring work area is clean and tidy before closing
Excellent communication skills with a passion for guest service
Supervisory experience within a quality food service hotel/restaurant required
Ability to manage and motivate a team of waiters/esses to ensure excellence
Must have your own transport due to rural location
- 4 weeks holiday
- 8 Bank holidays
- Free car parking
- Employee uniform
Following completion of the company's 3 month probationary period access to a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday