IT & Telecom Support Manager

Halmer Recruit
From £22,000 to £25,000 per annum plus Company Car (Optional)
05 Aug 2017
17 Aug 2017
Salary: £25k plus Company Car (Optional) Hours : Mon – Fri 8.30 – 1730 Location: Guildford Our client are a long established business communications provider and are now looking for an IT & Telecoms support Manager. This role would suit someone with 1st Line support experience. Purpose of the role: To be the companys customers and account managers first port of call for all telecom & IT support queries. Duties to Include: Dealing with client’s mobile equipment queries, repairs and setup, including mobile device management software such as Airwatch. 1 st line IT support for clients so a knowledge in Windows, Active Sync, Office 365, routers, switches and a basic knowledge of servers is needed. This can be done remotely or by visiting the customers site. Provisioning, deployment and support of clients VOIP telephone systems, broadband and Ethernet lines. Site survey visits to ensure VOIP installation run smoothly. Support Account Managers in the sales process by attending meetings when required. Experience in using CRM and ticketing system. In house IT support communicate with customers and Account Managers on a regular basis, keeping them up to date on all projects and support queries. To be considered for the role: 1st Line Support experience Good IT and telecoms knowledge Organised Good Communicator This job was originally posted as