Interim Tele-Fundraising Manager (7 Months Fixed T...

Recruiter
Charity People
Location
London
Salary
Competitive
Posted
04 Aug 2017
Expires
14 Aug 2017
Sector
Childcare
Contract Type
Contract
Interim Tele-Fundraising Manager (7 Months Fixed Term)
Human Rights Charity
Central London
GBP41K - GBP45K

Our client is a Human Rights Charity based in Central London who are looking for a Tele-Fundraising Manager for a fixed term contract until March 2018. You will be responsible for responding to the briefs of commissioning in-house teams and designing, costing and leading the delivery of tele-fundraising campaigns to meet targets and deliver excellent supporter experience. You will monitor and report on results, adjusting the tele-fundraising campaigns as necessary. You will also be well versed in fundraising regulation and legislation as it relates to tele-fundraising and data, and will ensure our in-house activity is compliant with this and our organisation values. You will also bring your tele-fundraising expertise to how we engage with tele-fundraising agency partners, ensuring that they carry out campaigns on our behalf in an appropriate manner that complies with our values and policies and protects our respected reputation. During this fixed term role, you will also be leading on implementing a cross-team project to upgrade The Charity's outbound telephony system.

The team comprises of approximately 15 Telephone Fundraisers who report to one of two Team Leaders, who both report into this role. You will be responsible for responding to the briefs of commissioning in-house teams and designing, costing and leading the delivery of tele-fundraising campaigns to meet targets and deliver excellent supporter experience.

About you
You will have significant experience of managing an outbound telemarketing / tele-fundraising operation, including the setting of standards and monitoring performance, as well as working with complex supporter databases. You are a skilled project manager with experience of large-scale projects, able to build strong relationships with key stakeholders and suppliers to achieve shared objectives. You will be highly numerate, able to use various sources of management information to cost a campaign on a per call basis, managing the in-house team as a break-even cost centre. Your excellent leadership skills will mean you will be able to motivate a large team to perform to expected standards and targets. You will also play a role on the Individual Giving management team, bringing your tele-fundraising and your management experience to benefit the wider team.

Interested applicants should send their CV in the first instance.