Apprentice IT Support Technician
Working on the helpdesk the jobholder will report to the head of technical services who will act as a mentor. The role is highly technical and will provide an excellent degree of IT knowledge over time.
The jobholder will be required to answer incoming calls and make outgoing calls as well as answering emails. All actions will need to be accurately logged in a support system. Calls will need to be prioritised depending on the urgency of the issue.
The role involves troubleshooting and explaining issues to clients in an understandable and jargon free manner.
The jobholder will need to develop an understanding of many software packages as well as hardware and infrastructure.
Network administration and routine maintenance will also form part of the role.
This role will have a starting wage but this maybe reviewed with an increase in skills