Customer Care Advisor - Swedish Speaking

Recruiter
Recruitment Genius
Location
London, England
Salary
Negotiable
Posted
10 Aug 2017
Expires
07 Sep 2017
Ref
00072041
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
Headquartered in Lehi, Utah, with offices in Australia, Europe, Canada, Japan, and Singapore, as well as farms around the world, this company stays true to their original vision. With their steadfast commitment to essential oil purity, they have inspired millions of people everywhere to experience nature's gifts of wellness, to create abundance as members, and to discover new opportunities for lifelong transformations.

This is an exciting opportunity to join in a fast growing business. You will working with European Distributors, primarily those based in the Swedish and English speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner.

Key Responsibilities:
- Communicate with all distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with member accounts and/or orders and solve them accordingly.
- Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
- Work closely with the Customer Care Team Leader to meet customer requests and exceed expectations.
- Travel to assigned region to attend conventions, trainings and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Care Team Leader

Person specification:
- Native level Swedish communication skills (both written and verbal)
- Fluent English communication skills (both written and verbal)previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent communication skills, both oral and written.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Good computer skills.
- Works well under pressure and to tight deadlines in order to meet customer needs.
- Positive "can do" attitude.

On Offer:
- Competitive salary + bonus
- Generous holiday allowance


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