Food & Beverage Assistant at Sofitel Gatwick

Sofitel London Gatwick
11 Aug 2017
13 Aug 2017
Contract Type
Full Time

We have an exciting opportunity for a Food & Beverage Assistant to join the growing team.

Do you want to be a part of a great company?

When it comes to customer service, creating a truly welcoming environment and combining this with superb facilities for our guests whether travelling on business or leisure, Arora Hotels really do stand out from the crowd.

As a Food & Beverage Assistant you will ensure checks are presented to all guests during service to secure full payment for all products and services offered.

Duties and Responsibilities of the Food & Beverage Assistant

- As a F&B Associate ensure checks are presented to all guests during service to secure full payment for all products and services offered

- Understand how to efficiently process payments, count floats for accuracy and enforce cash handling procedures

- Record covers in Micros properly and accurately post products consumed

- Maintain an honest operation when posting products and handling payments

- Maintain and encourage a positive working environment

- Supports the team with up-selling features and be knowledgeable in your role

- Respects colleagues and work closely with other associates to deliver memorable experiences

- Actively participate in associate briefings and team meetings

- Assist the manager to drive guest satisfaction by providing consistent guest experiences

- Report positive and constructive guest feedback to the manager

- Constantly critique quality levels of service and product consistency, provide suggestions to the manager

Skills & Experience required by the Food & Beverage Assistant

- An absolute commitment to delivering high levels of customer service

- A positive attitude and good command of the English language due to guest interaction

- Previous a la carte or fine dining experience preferred

- Ability to work in a team environment

- High level of personal presentation

If you feel you have the skills and experience required to become our Food & Beverage Assistant, please click apply now. We'd love to hear from you!