Sales & Operations Manager - Educational Adventure Travel

Travel Futures
Sutton Green
Unspecified Salary - disclosed upon application
09 Aug 2017
16 Aug 2017
Sales & Operations Manager – Adventure Educational Travel - £upon application – Surrey Sales & Operations Manager is required by a well-established tour operator, with a reputation for providing once-in-a-lifetime experiences, due to further growth and success to oversee the successful running of sales and operations. As Sales & Operations Manager you will have the responsibility for running a team that is responsible for achieving commercial goals and delivering customer excellence and quality standards. As Sales & Operations Manager you will: Manage and oversee the day to day workloads, ensuring all sales enquiries and operational processes (including booking reports/manifests) are completed within required time-frames. Monitor sales team performance and commission structure. Ensure sales and operations staff are fully trained with relevant processes. Provide on-going coaching to develop, motivate and identify training needs. Assist with arranging training educational visits and staff travel/insurance bookings. Conduct staff appraisals to review performance and set development/business goals and targets (KPI’s). Manage the Tour Leader process and ensure the Tour Leaders are fully prepared to lead groups and provide feedback to them post trip Administer hotel allocations and monitor booking levels to ensure targets are met Attend and represent the company at trade and public exhibitions/shows/open-evenings. Liaise/investigate with suppliers when customers report negative feedback or experiences. Where necessary respond to customer’s concerns/feedback. The Sales & Operations Manager will have experience in managing travel teams in either sales, reservations, operations, customer service or product with a full understanding of the running of a successful travel tour operation. As Sales & Operations Manager you will have excellent organisation skills with experience of managing multiple work streams with the ability to thrive working in a pressurised environment and to deadlines without compromising on customer service levels. This job was originally posted as

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