Customer Services Manager

Recruiter
Career Outlook
Location
Guildford
Salary
From £45,000 to £50,000 per annum up to 50k
Posted
09 Aug 2017
Expires
18 Aug 2017
Customer Services Manager - Farnham - upto £50,000pa Benefits We have an exciting new opportunity for a Customer Services Manager who will be a key member of the UK Leadership Team and is responsible for leading the customer service team. The role will have particular emphasis on excellence in customer service and business development as well as the delivery of best practice and continuous improvement in order to lead and develop these services further as the company continues to grow. This is a challenging role that requires SaaS and IT knowledge with exceptional customer centricity, team building and a motivational style. The right candidate is truly passionate about the customer experience and delivering exceptional customer value, with a proven track record to talk about. You understand what great customer service and business development looks like – both the spirit of it, how to operationalise it and how to lead it. For the right candidate we are offering the opportunity to join a growing software company with long term career prospects with a competitive salary plus equity. What you will do for the Customer Services Manager: Successfully lead, develop and coach the customer service and training teams so they deliver great customer experience to our customers Drive improvements through an ethos of continuous improvement and by the effective management and implementation of change within the team Grow the business by developing growth strategies and turning them into execution to ensure upselling to ensure a revenue and profit function Manage the relationship proactively with IT to ensure all bugs and critical issues encountered are resolved in a timely manner Ensure seamless customer implementation support and data migration Manage bespoke development and system changes What you will bring to the Customer Services Manager Exceptional leadership and management skills with experience of leading teams in a fast moving, agile and growth software business Strong background of customer service with business development experience Demonstrated success in developing growth strategies and transforming them into execution as you will lead your team to work closely with customers to drive revenue growth Proven experience of ensuring that a system of continuous review and improvement is embedded so that ‘traditional thinking’ is challenged and innovation pursued B2B background ideally gained from a commercial customer service environment SaaS knowledge and understanding of IT support Strong background in evaluating business requirements, identifying trends and working to build processes/best practices around customer services and business development capabilities Ability to cultivate strong customer relationships and understand your customer’s needs Please apply now if you have the above experience This job was originally posted as www.totaljobs.com/job/75170022