Project Implementation Analyst

Recruiter
Causeway Technologies Limited
Location
Bourne End
Salary
Negotiable plus excellent benefits
Posted
09 Aug 2017
Expires
15 Sep 2017
We're looking for a new member of our project team for our Tradex (e-invoicing platform). Purpose Summary To be responsible for the on-boarding of new customers for the our Tradex product. The role will involve gathering and analysing customer requirements and assisting them through the configuration, testing and deployment of their Tradex implementation. The key areas of responsibility for the Project Implementation Assistant include: ·Customer On-Boarding ·Project Delivery Skills, Experience and QualificationsEssential Skills ·Previous experience or knowledge of the supply chain process, ideally e-procurement, e-invoicing and the source to pay process ·A good knowledge of MS Office applications ·Minimum A'Level qualification or equivalent preferred. Desirable Skills ·Ability to understand and analyse different data file formats ·Some knowledge of SQL queries ·Experience working within time and budget guidelines Competencies ·Strong technical, analytical and problem solving skills with the ability to find and implement innovative solutions ·Calm and objective with the ability listen and understand customer needs ·Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure. ·Exceptional attention to detail and desire to achieve levels of quality excellence. ·Excellent communication skills, good interpersonal skills and an excellent telephone manner ·Able to work individually and autonomously on assigned tasks and collaboratively as a member of a team. Principal ResponsibilitiesCustomer On-boarding ·To provide excellent project delivery and support services to customers, focusing on the engagement and onboarding of new customers to the Tradex product. ·To assist with all phases of customer projects, from presales through design and configuration, to data communications set up and post implementation support. ·To gather and analyse customer requirements and assist them through the configuration, testing and deployment of their Tradex implementation ensuring that each project meets customer success criteria. ·To provide effective customer consultancy services to support the successful onboarding and operational use of the Tradex product by new and existing customers. ·To be responsible for creating project and process documentation for customer projects. ·To communicate with the team to ensure all members are kept up to date with progress. ·To provide technical and project delivery assistance to the sales team when required in support of pre-sales or discovery activities. ·To provide assistance to the product engineering team in understanding new solution requirements and creating new development requests. Project Delivery ·To work with the project manager to ensure that projects run to schedule and meet customer expectations. ·To ensure that all project tasks are maintained through the projects database and that records, timesheets and internal professional services forms are kept up to date for accurate invoicing. ·To be responsible for delivering highly professional project services in accordance with approved company processes to provide a positive customer experience at all times. ·To liaise with colleagues to provide technical consultancy and practical components essential to achieve the agreed outcomes. ·To work as part of a team delivering multiple projects and participate in customer meetings when required