Aftersales manager

Recruiter
Motorline Group
Location
Crawley
Salary
From £32,000 to £46,000 per annum
Posted
09 Aug 2017
Expires
18 Aug 2017
Motorline Group are delighted to announce the next phase of our expansion program - 3 brand new dealerships in Gatwick Road, Crawley representing Lexus, Peugeot and Hyundai. We are now seeking to recruit motor trade professionals from all dealership positions to join us ahead of opening our new businesses late 2017. We are looking to recruit Aftersales managers for each new dealership. Objective: To formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials To control stocks and assets at a level commensurate with profit requirements and customer satisfaction To ensure the highest level of customer satisfaction and retention To help Retailer to achieve industry-leading standards of process efficiency and cost control To ensure departmental compliance with company policies and industry guidelines Job Description To ensure that all After Sales departments achieve profit margins in line with budget forecasts and annual objectives. To foster and maintain a high level of customer satisfaction and quality service. All employees of this firm are required to carry out their duties in accordance with the firm’s Quality Policy and Procedures. Customer Satisfaction To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the firm’s, and manufacturer’s, customer care policies. To ensure high standards of quality and workmanship. To control and oversee the correct operation of the After Sales Department on a day- to-day basis in the following key areas, using established systems and procedures: Workshop loading and labour sales. Discounting and Goodwill policy. Manning and staff rotas. Advertising, Promotional & Prospecting activities. Parts stocking levels and turnover Parts re-order procedures and VOR order levels. Customer satisfaction and CSI scores. Special tooling and workshop consumables. Staff training and disciplinary procedures. Candidate requirements: You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership You must have excellent knowledge of the aftersales department You must have a valid full UK driving licence with no more than 3 points You must live within 30 minutes of Gatwick Pay & Benefits: OTE up to £46,000 (Depending on experience) Company Pension scheme 4 weeks holiday per annum Due to the high volume of applicants if you have not had a response within 14 days of submitting your CV you have unfortunately been unsuccessful. This job was originally posted as www.totaljobs.com/job/75169205